Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
News tagged with:
#customer service
#front lines
#improving collaboration
#financial institutions
The show added RFID technology to cut back on counterfeit badges and reduce traffic on the floor, but the show also reflected a growing and optimistic comics marketplace with an influx of new readers including women and girls. Continue reading at Publishers Weekly
[ Publishers Weekly | 2016-07-26 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#cut back
The sweeping new federal education law includes major help for school libraries, but school libraries in each state must act quickly to take full advantage. Continue reading at Publishers Weekly
[ Publishers Weekly | 2016-07-22 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#school libraries
#act quickly
#full advantage
Small business owners are getting a new feature tailored just for them in Microsoft Office 365 -- a full-service system for scheduling appointments for their services over the internet.Microsoft Bookings is a new service that makes it possible for business owners to create their own scheduling... Continue reading at PC World
[ PC World | 2016-07-21 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#feature tailored
#full-service system
#scheduling appointments
#business owners
#scheduling page
#aboonfor businesses
#phone calls
#text messages
#schedule time
#confirmation including
Small business owners are getting a new feature tailored just for them in Microsoft Office 365—a full-service system for scheduling appointments for their services over the internet. Microsoft Bookings is a new service that makes it possible for business owners to create their own scheduling... Continue reading at PC World
[ PC World | 2016-07-21 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#feature tailored
#full-service system
#scheduling appointments
#business owners
#scheduling page
#aboonfor businesses
#phone calls
#text messages
#schedule time
#confirmation including
Facebook has updated its app-install ads to allow developers to select targeted audiences based on which users will most likely use an app and not just install and forget about it. The product, App Event Optimization, will allow advertisers to select from among 14 user actions that might... Continue reading at AdWeek
[ AdWeek | 2016-07-18 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#app-install ads
#small number
#created equal
#campaigns running
#in-app purchases
There is "a lack of awareness within the publishing industry about the rest of the country”, New Writing North c.e.o Claire Malcolm has alleged, whilst making the business case for signing more writers from the north of England. Continue reading at The Bookseller
[ The Bookseller | 2016-07-14 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#publishing industry
#writing north
#claire malcolm
#business case
Most comic book superheroes are Europeans or white Americans but one artist in South Africa has been trying to change that. Continue reading at BBC World
[ BBC World | 2016-07-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#south africa
Debut psychological thriller Behind Closed Doors by BA Paris (Mira) is Amazon Kindle's number-one selling ebook this year to date, according to its summer 2016 report disclosing the latest retail trends for the e-commerce giant. Continue reading at The Bookseller
[ The Bookseller | 2016-07-07 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#closed doors
#amazon kindle
#e-commerce giant
For Business Insider, Facebook Live means more live news and events coverage. The publisher is now doing six live streams per day across its Business Insider, Business Insider UK, Tech Insider and Insider pages. The content, which is overseen by a four-person team, focuses on covering big news... Continue reading at Digiday
[ Digiday | 2016-07-01 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#business insider
Publishers need to work harder at creating the need for books as a product, rather than focusing on their brands, delegates to The Bookseller’s Marketing and Publicity Conference have heard. Continue reading at The Bookseller
[ The Bookseller | 2016-06-29 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#work harder
#publicity conference
Waterstones’ commercial manager has urged staff to "be there" for readers, to “put service first” and “truly engage with customers” in response to the EU Referendum result because what booksellers do "really, really matters". Continue reading at The Bookseller
[ The Bookseller | 2016-06-29 00:00:00 UTC ]
More news stories like this |
13 international book fair directors gathered in Mexico to discuss their progress and evolving viewpoints on the industry and its trade events. The post Sharing Experience, Expectations: Book Fair Directors Meet in Mexico appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2016-06-24 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#mexico appeared
In early April, Medium, the platform founded by Ev Williams, made a pitch to the publishing community: come to Medium, and we'll help you make money. There's not a publisher these days that isn't looking for new revenue streams, so it's not surprising that nearly 400 publishers have applied to... Continue reading at Advertising Age
[ Advertising Age | 2016-06-24 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#beta version
#figures provided
#entire site
#publishing ecosystem
Years of campaigning by UK newspapers have paid off – but debate rages over whether they reflect or influence public viewsEU referendum – liveDavid Cameron resignsWas it the Sun wot won it? In a text less than an hour after the victory for leave was declared, editor Tony Gallagher told the... Continue reading at The Guardian
[ The Guardian | 2016-06-24 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#uk newspapers
#debate rages
#print media
#british newspapers
Facebook is offering new video ad services for some publishers that were formerly clients of LiveRail, the programmatic platform it shut down last month. Facebook is offering some LiveRail refugees, premium publishers, a special partnership program where they could tap its rich data and use it... Continue reading at Digiday
[ Digiday | 2016-06-21 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#premium publishers
#programmatic platform
#ad technology
The "Interest-Driven Network" rolls out TagTopic marketplace in a bid to upend mobile media. The post HI-FI Wants to Help Publishers Regain Control of their Mobile Audiences appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2016-06-21 00:00:00 UTC ]
More news stories like this |
Oxford University Press has decided to outsource some of its technology services to Cognizant Technology Solutions as it moves towards becoming “a more digital business”. Continue reading at The Bookseller
[ The Bookseller | 2016-06-17 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#digital business
For the 2016 Summer Olympics in Rio de Janeiro, one programmatic advertising company wants to help brands that aren't paying the big bucks for an official sponsorship or major TV spot still have a "second chance for gold" by winning the race for the second-screen. Online advertising... Continue reading at AdWeek
[ AdWeek | 2016-06-08 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#make purchases
#mobile devices
#weekly basis
#financial services
#usa today
#$1 million
#high impact
The United States has a prison problem—namely, the largest prison population in the world and the second-highest per-capita incarceration rate. These statistics are partly what inspired me to speak with Christopher Grewe, the CEO and founder of American Prison Data Systems, or APDS.Grewe may not... Continue reading at PC World
[ PC World | 2016-06-07 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#prison system
#family members
#dangerous places
Some high-profile writers and illustrators are attending events connected with this year's show. Here's a select listing of who'll be there, and when. Continue reading at Publishers Weekly
[ Publishers Weekly | 2016-06-03 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#select listing