Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
Through reportage, memoir, and critique, authors deliver firsthand accounts of a planet in crisis. Continue reading at Publishers Weekly
[ Publishers Weekly | 2024-11-22 05:00:00 UTC ]
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The community and access coordinator at the Iowa City Public Library discusses their experience on the front lines of one of the nation’s most intense legal and legislative battles over the freedom to read and the very real impact book banning campaigns have on the LGBTQ community. Continue reading at Publishers Weekly
[ Publishers Weekly | 2024-04-12 04:00:00 UTC ]
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Strong joins Macmillan from Barnes & Noble, where he most recently served as v-p of supply chain and customer service. He will fill the previously vacant chief operating officer position effective January 2. Continue reading at Publishers Weekly
[ Publishers Weekly | 2023-12-06 05:00:00 UTC ]
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If one thing kept me coming back (and back) to Homeworld, it was skirmish mode. Setting up a quick (“quick”) battle against the CPU would often rob me of a whole weekend while at college. Homeworld 3 sees a new mode arrive on the second sequel, a roguelike-inspired multiplayer co-op called War... Continue reading at Engadget
[ Engadget | 2023-08-25 15:30:05 UTC ]
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Comics and graphic novels are prime targets in the current battle to ban books at libraries across the country, and librarians who have championed the comics form find themselves on the front lines. Continue reading at Publishers Weekly
[ Publishers Weekly | 2023-06-09 04:00:00 UTC ]
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Chosen Books is publishing ‘Hope for Ukraine: Stories of Grit and Grace from the Front Lines of War,’ the first religion trade book to offer an on-the-ground perspective of the Russia-Ukraine conflict. Continue reading at Publishers Weekly
[ Publishers Weekly | 2022-09-08 04:00:00 UTC ]
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Khristi Lauren Adams is exploring how Black girls are on the front lines of bringing change to some of today’s most pressing social issues, including suicide prevention and anti-bullying, diversity in literature, and so much more in her new book, ‘Unbossed.’ Continue reading at Publishers Weekly
[ Publishers Weekly | 2022-02-23 05:00:00 UTC ]
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Researchers found troubling bugs in open-source libraries used by financial institutions. Continue reading at Wired
[ Wired | 2020-08-09 11:00:00 UTC ]
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Will browsing be allowed, or will we have to judge a book by its cover? With Waterstones and some indie shops set to open on 15 June, Alison Flood finds out what the plan isMelissa Davies had planned to fulfil a lifelong dream and open her independent bookshop, Pigeon Books, in Southsea, at the... Continue reading at The Guardian
[ The Guardian | 2020-06-12 06:00:14 UTC ]
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Largely as a matter of necessity, publishers and events organizers have aggressively increased their output of webinars and other forms of virtual events since March to keep constituents engaged and make up for lost revenue amid an ongoing inability to hold in-person gatherings. For HMP Global,... Continue reading at Folio Magazine
[ Folio Magazine | 2020-06-04 18:25:16 UTC ]
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Mike Giglio describes how various groups came together in the grinding fight against the militants. Continue reading at The Washington Post
[ The Washington Post | 2019-12-13 06:52:26 UTC ]
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Casemate Group and Boydell & Brewer have reached an agreement for Casemate to handle all sales, distribution, fulfillment, customer service, and other back-of-house functions for B&B’s print books for North and South America. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-05-31 00:00:00 UTC ]
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Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way... Continue reading at PC World
[ PC World | 2017-11-15 00:00:00 UTC ]
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Blackwell’s head of operations Kate Stilborn has been appointed to the bookshop’s board as customer service and operations director. Continue reading at The Bookseller
[ The Bookseller | 2016-06-21 00:00:00 UTC ]
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Facebook Messenger has 700 million monthly users, breaking out its humble beginnings as a messenger app. More brands will be experimenting with Messenger. For instance, Hyatt is using it for customer service. Disney has automated bots as forms of entertainment. Bild, the German publisher, is... Continue reading at Digiday
[ Digiday | 2016-01-18 00:00:00 UTC ]
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Four months after emerging from bankruptcy, Family Christian Stores is counting on better customer service, no active solicitation for its charities, and improved merchandising and product mix to lift year-end sales. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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Family Christian Stores is reemerging with pledges of better customer service, no active solicitation for its charities, and improved merchandising and product mix. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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After the attack at 'Charlie Hebdo,' PEN called for renewed efforts to protect "those working on the front lines of free expression.” Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-01-08 00:00:00 UTC ]
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The Seattle giant has started selling print books in Brazil, demanding good metadata and creating better customer service. This move could raise the bar for the rest of the Brazilian book industry. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2014-08-28 00:00:00 UTC ]
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