Stilborn appointed to Blackwell's board

Blackwell’s head of operations Kate Stilborn has been appointed to the bookshop’s board as customer service and operations director. Continue reading at 'The Bookseller'

[ The Bookseller | 2016-06-21 00:00:00 UTC ]

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Neil Strong Named COO of Macmillan

Strong joins Macmillan from Barnes & Noble, where he most recently served as v-p of supply chain and customer service. He will fill the previously vacant chief operating officer position effective January 2. Continue reading at Publishers Weekly

[ Publishers Weekly | 2023-12-06 05:00:00 UTC ]
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Returns and p.o.d. need to be reconsidered, says Blackwell's operations director

Printing on demand and bookshops' returns policies are two major areas of the industry that need to be addressed to move the trade towards a more sustainable operation, delegates at the Independent Publishers Guild conference heard on Wednesday.  Continue reading at The Bookseller

[ The Bookseller | 2020-10-21 13:20:15 UTC ]
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‘We’re so nervous': England’s bookshops prepare to reopen on Monday

Will browsing be allowed, or will we have to judge a book by its cover? With Waterstones and some indie shops set to open on 15 June, Alison Flood finds out what the plan isMelissa Davies had planned to fulfil a lifelong dream and open her independent bookshop, Pigeon Books, in Southsea, at the... Continue reading at The Guardian

[ The Guardian | 2020-06-12 06:00:14 UTC ]
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Shaw joins Welbeck from Lifebook

Lifebook c.e.o. Julian Shaw is joining Welbeck as group finance and operations director, after two previous attempts to lure him to the firm failed. Continue reading at The Bookseller

[ The Bookseller | 2020-02-25 08:57:25 UTC ]
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Williams joins Bristol UP as ops director

Andy Williams, formerly head of operations at Thames & Hudson, has joined Bristol University Press as its operations director, a new role at the press. Continue reading at The Bookseller

[ The Bookseller | 2019-01-15 00:00:00 UTC ]
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BookExpo 2018: Casement Welcomes Boydell & Brewer

Casemate Group and Boydell & Brewer have reached an agreement for Casemate to handle all sales, distribution, fulfillment, customer service, and other back-of-house functions for B&B’s print books for North and South America. Continue reading at Publishers Weekly

[ Publishers Weekly | 2018-05-31 00:00:00 UTC ]
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BrandPost: Technology that Helps Meet Financial Customers Needs

Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way... Continue reading at PC World

[ PC World | 2017-11-15 00:00:00 UTC ]
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Stilborn appointed to Blackwell's board

Blackwell’s head of operations Kate Stilborn has been appointed to the bookshop’s board as customer service and operations director. Continue reading at The Bookseller

[ The Bookseller | 2016-06-21 00:00:00 UTC ]
More news stories like this


How brands and publishers are using Facebook Messenger

Facebook Messenger has 700 million monthly users, breaking out its humble beginnings as a messenger app. More brands will be experimenting with Messenger. For instance, Hyatt is using it for customer service. Disney has automated bots as forms of entertainment. Bild, the German publisher, is... Continue reading at Digiday

[ Digiday | 2016-01-18 00:00:00 UTC ]
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Bankrupt Family Christian Stores Plans a Holiday Rebound

Family Christian Stores is reemerging with pledges of better customer service, no active solicitation for its charities, and improved merchandising and product mix. Continue reading at Publishers Weekly

[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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Family Christian Stores Plans a Holiday Rebound

Four months after emerging from bankruptcy, Family Christian Stores is counting on better customer service, no active solicitation for its charities, and improved merchandising and product mix to lift year-end sales. Continue reading at Publishers Weekly

[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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Todd promoted as Canongate restructures

Jamie Byng is to move into a new position at Canongate, with Jenny Todd named publisher. Byng, currently publisher and m.d., will become chief executive, freeing him up to explore new opportunities.  Todd will now oversee the publishing teams, including editorial, rights, sales, marketing,... Continue reading at The Bookseller

[ The Bookseller | 2015-03-21 00:00:00 UTC ]
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With Print, Amazon Challenges Brazil’s Bookselling Establishment

The Seattle giant has started selling print books in Brazil, demanding good metadata and creating better customer service. This move could raise the bar for the rest of the Brazilian book industry. Continue reading at Publishing Perspectives

[ Publishing Perspectives | 2014-08-28 00:00:00 UTC ]
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More Book Than Nook: Can Barnes & Noble Makes Its E–Reader Feel Like The Real (Paper) Thing?

To compete against the Kindle, Barnes & Noble is going back to its roots, leveraging decades of bookseller expertise to make its Nook e–reader feel more like a paper book. Released Wednesday, the new Nook Simple Touch GlowLight features a brighter, sharper display; lighter body; improved... Continue reading at Fast Company

[ Fast Company | 2013-10-30 00:00:00 UTC ]
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Reader’s Digest Announces Third Digital Exec Hire Since 2008

Reader’s Digest has named Matthew Goldenberg general manager of Readersdigest.com. Goldenberg comes from Bloomberg, where he acted as managing editor and operations director at Bloomberg LP. At Reader’s Digest, Goldenberg will oversee digital operations and continue to push forward the brand’s... Continue reading at Folio Magazine

[ Folio Magazine | 2011-05-12 00:00:00 UTC ]
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Hutchings to leave Blackwell

Written By: Lisa Campbell Publication Date: Tue, 26/04/2011 - 12:21 Blackwell c.e.o. Andrew Hutchings has been made redundant as part of an "internal team restructure" at the company. The academic bookseller is dispensing with the role of c.e.o. to continue its intentions to increase "local... Continue reading at The Bookseller

[ The Bookseller | 2011-04-26 00:00:00 UTC ]
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