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Strong joins Macmillan from Barnes & Noble, where he most recently served as v-p of supply chain and customer service. He will fill the previously vacant chief operating officer position effective January 2. Continue reading at 'Publishers Weekly'
[ Publishers Weekly | 2023-12-06 05:00:00 UTC ]
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Will browsing be allowed, or will we have to judge a book by its cover? With Waterstones and some indie shops set to open on 15 June, Alison Flood finds out what the plan isMelissa Davies had planned to fulfil a lifelong dream and open her independent bookshop, Pigeon Books, in Southsea, at the... Continue reading at 'The Guardian'
[ The Guardian | 2020-06-12 06:00:14 UTC ]
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#poetry collection
#customer service
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#customers safe
#coronavirus pandemic
#independent bookshop
Casemate Group and Boydell & Brewer have reached an agreement for Casemate to handle all sales, distribution, fulfillment, customer service, and other back-of-house functions for B&B’s print books for North and South America. Continue reading at 'Publishers Weekly'
[ Publishers Weekly | 2018-05-31 00:00:00 UTC ]
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Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way... Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#improving collaboration
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Blackwell’s head of operations Kate Stilborn has been appointed to the bookshop’s board as customer service and operations director. Continue reading at 'The Bookseller'
[ The Bookseller | 2016-06-21 00:00:00 UTC ]
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Facebook Messenger has 700 million monthly users, breaking out its humble beginnings as a messenger app. More brands will be experimenting with Messenger. For instance, Hyatt is using it for customer service. Disney has automated bots as forms of entertainment. Bild, the German publisher, is... Continue reading at 'Digiday'
[ Digiday | 2016-01-18 00:00:00 UTC ]
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#humble beginnings
#messenger app
#facebook messenger
#travel brands
Four months after emerging from bankruptcy, Family Christian Stores is counting on better customer service, no active solicitation for its charities, and improved merchandising and product mix to lift year-end sales. Continue reading at 'Publishers Weekly'
[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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#improved merchandising
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#holiday rebound
Family Christian Stores is reemerging with pledges of better customer service, no active solicitation for its charities, and improved merchandising and product mix. Continue reading at 'Publishers Weekly'
[ Publishers Weekly | 2015-11-20 00:00:00 UTC ]
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#active solicitation
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#holiday rebound
The Seattle giant has started selling print books in Brazil, demanding good metadata and creating better customer service. This move could raise the bar for the rest of the Brazilian book industry. Continue reading at 'Publishing Perspectives'
[ Publishing Perspectives | 2014-08-28 00:00:00 UTC ]
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To compete against the Kindle, Barnes & Noble is going back to its roots, leveraging decades of bookseller expertise to make its Nook e–reader feel more like a paper book. Released Wednesday, the new Nook Simple Touch GlowLight features a brighter, sharper display; lighter body; improved... Continue reading at 'Fast Company'
[ Fast Company | 2013-10-30 00:00:00 UTC ]
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#made strides
#ve purchased
#matchbook service
Written By: Lisa Campbell Publication Date: Tue, 26/04/2011 - 12:21 Blackwell c.e.o. Andrew Hutchings has been made redundant as part of an "internal team restructure" at the company. The academic bookseller is dispensing with the role of c.e.o. to continue its intentions to increase "local... Continue reading at 'The Bookseller'
[ The Bookseller | 2011-04-26 00:00:00 UTC ]
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#business units
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#local ownership
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#andrew hutchings