Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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The Harry Potter Colouring Book (Studio Press) has made it into the top 10 "most wished for presents of the year", according to Amazon.co.uk. Continue reading at The Bookseller
[ The Bookseller | 2015-12-11 00:00:00 UTC ]
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Facebook is updating its policies for Instant Articles, per a rep with the company, which could mean up to 40 percent more ads for publishers on the platform. Starting today, publishers utilizing Instant Articles will be able to place an ad every 350 words instead of every 500 words, according... Continue reading at AdWeek
[ AdWeek | 2015-12-10 00:00:00 UTC ]
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Presenter of the BBC's weekly "Meet the Author" programme, Nick Higham is leaving the show after six years at the show's helm on the BBC News Channel. Continue reading at The Bookseller
[ The Bookseller | 2015-12-10 00:00:00 UTC ]
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With fewer than 1,000 stores in the UK, a number of online initiatives are aiming to help shoppers find their way back to local independent bookshopsThe rise of online retailers and ebooks have had a devastating impact on the UK’s independent bookshops. According to the Booksellers Association,... Continue reading at The Guardian
[ The Guardian | 2015-12-08 00:00:00 UTC ]
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British publisher Lord George Weidenfeld is helping to fund 2,000 Christian Syrians fleeing ISIS to repay a personal debt. Continue reading at The Bookseller
[ The Bookseller | 2015-12-01 00:00:00 UTC ]
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Between the Reagan and Obama administrations, Joe Yanarella carved out a ham-and-egger journalism career with print publications like the Hudson Valley News in upstate New York and Wizard magazine. Then, in 2009, as the U.S. economy was trying to get out of reverse, he took over as editor in... Continue reading at AdWeek
[ AdWeek | 2015-11-30 00:00:00 UTC ]
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Attended by over 10,000 people, the joint annual summit revealed an increase in title output at academic religion publishing houses as well as the launch of several new lines. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-11-25 00:00:00 UTC ]
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Does reading self-help books make a reader more stressed out and depressed – or are stressed, depressed people simply more likely to read self-help books? A study suggests either could be true. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2015-11-20 00:00:00 UTC ]
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As companies shift marketing dollars back into print-based custom projects, city and regional publishers are at the ready. The post Regional Mags Are Positioned Well for a Resurgence in Local Custom Publishing appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2015-11-13 00:00:00 UTC ]
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The onslaught of tech information is relentless. Stay on top of the latest with PCWorld’s Digital Edition. Available as single copies or as a yearlong subscription, it highlights the best content from PCWorld.com—the most important news, the key product reviews, and the most useful features and... Continue reading at PC World
[ PC World | 2015-11-10 00:00:00 UTC ]
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Why must library patrons wait for weeks to read the latest bestsellers when there are so man more great books to discover? The post Can Curation Help Libraries Break Out of Frontlist Dependency? appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2015-11-02 00:00:00 UTC ]
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#great books
Adblock Plus is hosting an event with publishers on the evening of Nov. 3, the night before the ad:tech conference kicks off in New York. Eyeo GmbH, the company that makes the popular Adblock Plus software (which claims to have more than 400 million desktop downloads), is hosting a small dinner... Continue reading at AdWeek
[ AdWeek | 2015-10-30 00:00:00 UTC ]
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Allen Lane, while knighted for services to literature, was never much of a reader. Were brothers Richard and John written out of their own bestselling story?Eighty years ago, three brothers – Allen, Richard and John Lane – founded Penguin Books in London. The brothers planned the venture in... Continue reading at The Guardian
[ The Guardian | 2015-10-27 00:00:00 UTC ]
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The magazine industry's best and brightest were honored this week at the Folio: Show. The post Meet the 2015 Folio: 100 and 30 Under 30 appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2015-10-23 00:00:00 UTC ]
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Elena Ferrante—the mysterious Italian writer whose Neapolitan novels have captivated the literary world with their portrait of a lifelong female friendship—has been asked many times why she keeps her identity private. She has responded with many variations on the answer that she gave Vanity Fair... Continue reading at Slate
[ Slate | 2015-10-20 00:00:00 UTC ]
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Best-selling author Michael Morpurgo meets the boy who inspired the name of the lead character in his new book. Continue reading at BBC World
[ BBC World | 2015-10-14 00:00:00 UTC ]
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The new imprint will publish, HarperCollins said, “Books of lasting significance that inspire conversation." Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-10-09 00:00:00 UTC ]
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To listen to the Audio Book Club discussion of The Martian, click the arrow on the player below. Continue reading at Slate
[ Slate | 2015-10-09 00:00:00 UTC ]
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The editor of the Bookseller charts how publicist’s lament over one day’s glut of titles has become a PR triumph for the industry Super Thursday contenders: The good, the bad and the doggone awfulPut down your newspaper, turn away from your screen, and head to your nearest bookshop, for today is... Continue reading at The Guardian
[ The Guardian | 2015-10-08 00:00:00 UTC ]
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In July, Facebook made a big move into YouTube's turf with plans to launch Suggested Video—a feed of curated video clips from brands like Funny or Die, the NBA and Tastemade. After a small test over the past three months, it's now showing up in more mobile news feeds. Clicking on a video from a... Continue reading at AdWeek
[ AdWeek | 2015-10-03 00:00:00 UTC ]
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