Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Facebook Chief Executive Mark Zuckerberg and his wife, Priscilla Chan, have donated $5 million to help undocumented immigrants attend college, Zuckerberg said in a post on his Facebook page. Continue reading at Los Angeles Times
[ Los Angeles Times | 2015-06-18 00:00:00 UTC ]
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#priscilla chan
AAP officials have called the proposal "a critical first step" toward modernizing the Copyright Office, but a coalition of Internet companies are less enthused. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-06-12 00:00:00 UTC ]
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I started the year with a problem: small news organizations don’t have enough time to keep their digital publishing and ad sales practices up to date. This is how I started to develop a solution. At the end of January 2015, I b ... Continue reading at Editor & Publisher
[ Editor & Publisher | 2015-06-11 00:00:00 UTC ]
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#digital publishing
In Madrid, several top ebook distributors meet to discuss mutual challenges in book publishing and the possibility of a common European digital market. The post Ebook Distributors Meet to Discuss Common EU Digital Market appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2015-06-11 00:00:00 UTC ]
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The CityServe movement started in famously liberal Portland, Ore., when an evangelical leader joined forces with the city's gay mayor, the LGBTQ community, and organizations of many stripes. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-06-10 00:00:00 UTC ]
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Type in a book you’d like to read, and the app will compare the Amazon price with nearby independent book shops – in the hope you’ll go and buy thereIndependent booksellers have launched a new weapon in their two-pronged offensive against online retailers such as Amazon and the supermarket... Continue reading at The Guardian
[ The Guardian | 2015-06-04 00:00:00 UTC ]
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Held on Saturday morning at BookCon, the Comics Are Awesome panel, offered inside information from four bestselling cartoonist/writers: Ben Hatke, Raina Telgemeier, Jennifer Holm and Jeff Smith. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-06-03 00:00:00 UTC ]
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Akashic publisher Johnny Temple loves publishing. Like any good publisher, he is excited each season about his new list. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-05-28 00:00:00 UTC ]
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As China is this year’s guest of honor at BEA’s Global Market Forum, it is fitting to recognize Tuttle Publishing, the largest English-language Asian publisher in the world. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-05-27 00:00:00 UTC ]
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Things are changing in U.S. comics and French comics publishers are meeting in New York to discuss the U.S. market and look for ways to stoke demand for French graphic novels in North America. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-05-22 00:00:00 UTC ]
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Bruce Nussbaum's firsthand account of how a celebrated agro-design went terribly wrong. This is an excerpt from the forthcoming book Design and Violence, edited by Paola Antonelli, Jamer Hunt, and Michelle Fisher and published by the Museum of Modern Art in New York. The book is based on an... Continue reading at Fast Company
[ Fast Company | 2015-05-20 00:00:00 UTC ]
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Three writers share their thoughts and concerns about sharing deeply personal secrets in a memoir. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2015-05-16 00:00:00 UTC ]
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Among traditional publishing companies, few have the journalistic heft of The New York Times. The 163-year-old institution has long had a strong moat around its newsroom to protect its journalistic integrity from business influences. Continue reading at Editor & Publisher
[ Editor & Publisher | 2015-05-08 00:00:00 UTC ]
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Bertelsmann increased its revenue and operating EBITDA in the first quarter of 2015, compared to the year before, chiefly due to its book publishing business and its German-language TV business. The media, services and education company, which owns 53% of Penguin Random House, has released its... Continue reading at The Bookseller
[ The Bookseller | 2015-05-08 00:00:00 UTC ]
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Five years ago, in a 2010 BEA preview article for PW, Sachem (N.Y.) Public Library’s Lauren Gilbert playfully dubbed librarians the Rodney Dangerfields of BookExpo America—the “dowdy, poor relations” who get no respect at the publishing family reunion that is BEA. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-05-01 00:00:00 UTC ]
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Google says it will give European publishers â¬150 million (NZ$213.6 million) to help them adapt to the challenge of selling news online. Continue reading at Stuff
[ Stuff | 2015-04-29 00:00:00 UTC ]
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Publishers have figured out that audiences want different things from print and digital products, but the newsroom has lagged behind. The post Pitch Session: The Story Meeting Has Evolved appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2015-04-29 00:00:00 UTC ]
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#digital products
Cornerstone m.d. Susan Sandon and William Heinemann publisher Jason Arthur have met with Harper Lee ahead of the publication of Go Set a Watchman in July, with Sandon saying the writer has a “sharp sense of humour and astonishing recall of poetry and literary references”. Sandon and Arthur went... Continue reading at The Bookseller
[ The Bookseller | 2015-04-28 00:00:00 UTC ]
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Google's new initiative will pay news outlets to dig into digital journalism.American tech companies have set their sights on the news business. A month after Facebook announced that it wants news outlets to publish content within Facebook, and a mere day after Snapchat poached acclaimed CNN... Continue reading at Fast Company
[ Fast Company | 2015-04-28 00:00:00 UTC ]
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When introducing new learning products to today’s market, personalization is key to success. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-04-24 00:00:00 UTC ]
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#digital solutions