Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Jill Schoolman founded Archipelago Books in 2003 as a nonprofit focused on publishing foreign-language works in English translation. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-10-10 00:00:00 UTC ]
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The ICv2 conference offered data on the new comics customer, the explosive growth of comics festivals, and a discussion of what this new customer is reading. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-10-09 00:00:00 UTC ]
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#growing sales
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A “like” on Facebook is worth a lot to advertisers there. Now it’s also worth something to advertisers in other mobile apps.Facebook’s having a coming-out party for its “audience network,” an ad network that lets existing advertisers on Facebook also have their ads placed in a large number of... Continue reading at PC World
[ PC World | 2014-10-07 00:00:00 UTC ]
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Hardback titles by the likes of John Cleese and Jacqueline Wilson go on sale in race for Christmas bestseller listsTim Walker is expecting queues outside his familys bookshops in Oakham and Stamford on Thursday. Other booksellers up and down the country will be hoping for a similar rush of eager... Continue reading at The Guardian
[ The Guardian | 2014-10-06 00:00:00 UTC ]
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A Junkudo location in Tokyo is inviting six guests to sleep over at their store. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2014-10-01 00:00:00 UTC ]
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This year's ICv2 Conference, a half-day event to be held the day before New York Comic Con opens, will examine “The New Comics Customer," and look at the forces behind a resurgent comics marketplace that is attracting new readers. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-10-01 00:00:00 UTC ]
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In a year in which four publishers closed, paused, or slimmed down their fiction lists, members of the American Christian Fiction Writers held their annual conference Sept. 25-27 in St. Louis to honor their best, talk shop, and see who was still standing, though all agreed there are still... Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-09-30 00:00:00 UTC ]
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Author and critic Nicolette Jones says shes never seen a picture-book app doing something a book cant do betterLots of developers and publishers are exploring the potential of interactive picture book-apps for children, but can they ever hope to deliver a reading experience comparable to books?... Continue reading at The Guardian
[ The Guardian | 2014-09-26 00:00:00 UTC ]
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The Book Industry Study Group Annual Meeting highlighted the growing benefits of data capture and feedback, among other trends. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-09-22 00:00:00 UTC ]
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On-demand cleaning and housework platform and iOS app Handybook has dropped the “book” from its name. It might not seem like a big deal, but CEO Oisin Hanrahan says the change will clear up some confusion. “People associated us with an actual, physical book,” he said. “We meant booking. They... Continue reading at PC World
[ PC World | 2014-09-16 00:00:00 UTC ]
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Jennifer Hershey’s career came full circle last week when she was promoted to associate publisher of Ballantine Bantam Dell—a role that she’s taking on in addition to her current responsibilities as senior v-p and editor-in-chief. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-09-12 00:00:00 UTC ]
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#full circle
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Amazon this week emailed Kindle customers court-mandated notice of the terms of Apple’s recent deal to settle damages in its ebook price-fixing case. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-09-10 00:00:00 UTC ]
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#apple settlement
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I don’t have any do’s for writing book reviews on slavery—I don’t have any do’s for writing book reviews, period—but I have a few don’ts, courtesy of the Economist’s now-withdrawn review of The Half Has Never Been Told: Slavery and the Making of American Capitalism, a new book from Cornell... Continue reading at Slate
[ Slate | 2014-09-05 00:00:00 UTC ]
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#reviewing books
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More than a million people in the U.S. get cancer each year, so it’s no wonder religion publishers across the spectrum are offering books on the topic, aiming to comfort, inspire, and motivate change. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-08-27 00:00:00 UTC ]
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Even as a high school student, Malaika Adero knew that she wanted to work in the book publishing industry. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-08-15 00:00:00 UTC ]
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Last year's manufacturing and production survey signaled a major turn-around in new technology investment after a four-year decline from 2008 to 2011. According to FOLIO:'s 2014 manufacturing and production technology survey, investment is still on the rise- spiking another 32 percent from... Continue reading at Folio Magazine
[ Folio Magazine | 2014-08-12 00:00:00 UTC ]
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Publishing Technology’s profit and revenue have been significantly hit in the second... Continue reading at The Bookseller
[ The Bookseller | 2014-08-06 00:00:00 UTC ]
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In retrospect, Sarah Knight’s first editorial job was a harbinger of a long and circuitous career to come. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-08-01 00:00:00 UTC ]
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The prime minister David Cameron has refused to meet with campaigners and authors seeking to... Continue reading at The Bookseller
[ The Bookseller | 2014-08-01 00:00:00 UTC ]
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#authors seeking