Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#customer service
#front lines
#improving collaboration
#financial institutions
How positioning your business model around your most engaged customers will reap beaucoup returns.As a long-time comic book artist, fan, and professional, I have experienced firsthand how comics collectors travelled long distances to meet up with others who shared these passions. In the 1990s,... Continue reading at Fast Company
[ Fast Company | 2014-03-11 00:00:00 UTC ]
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#bring people
#online communities
#online community
#business model
E-commerce models have proven themselves to be an effective way to help publishers forge new revenue streams. Deciding which commerce type best suits your particular brand is the difficult part. Continue reading at Folio Magazine
[ Folio Magazine | 2014-03-07 00:00:00 UTC ]
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#revenue streams
#difficult part
Connecting content creators and consumers would be an enormous coup for news sites, magazines, TV networks, and other media. We look at three startups that could help.At magazines like Fast Company, we rely on distribution networks to get our articles to our readers. In print, the primary... Continue reading at Fast Company
[ Fast Company | 2014-03-07 00:00:00 UTC ]
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Is there lingering sexism in the world of books and art galleries? Many female novelists have ardently argued that their novels haven’t received the laurels and attention of Great Male Novelists, but they have not been able to deftly, subtly attack the larger problem the way Siri Hustvedt does... Continue reading at Slate
[ Slate | 2014-03-06 00:00:00 UTC ]
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#female novelists
#siri hustvedt
Writing for The Guardian, Robert McCrum observes that “the credit crunch and the internet are making writing as a career harder than it has been for a generation.” Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2014-03-04 00:00:00 UTC ]
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#credit crunch
Portraying and documenting slavery on film is wrought with logistical and ethical challenges. Now back in the spotlight, can film improve campaign impact?Guddi was trafficked into Mumbai's sex industry aged 11. The first man she was forced to go with brutalised her so severely that she was... Continue reading at The Guardian
[ The Guardian | 2014-03-04 00:00:00 UTC ]
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#deeper conversation
George Lossius, one of the most visible advocates in urging publishers to embrace technology, will step down as chief executive of Publishing Technology plc “in the near future.” Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-03-03 00:00:00 UTC ]
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#publishing technology
#george lossius
#urging publishers
#embrace technology
Founder plans non-hierarchical newsroom and wants to build First Look Media on collaborationWith $250m in funding from eBay founder Pierre Omidyar and some high profile journalist hires, First Look Media has set itself the lofty task of reinventing journalism for the digital age, starting with... Continue reading at The Guardian
[ The Guardian | 2014-03-02 00:00:00 UTC ]
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She will address representatives from the over 400 member organizations of the trade association on March 19 in New York City. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-28 00:00:00 UTC ]
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#hillary clinton
#trade association
Mossless has put out just two issues of its magazine, and for its third issue, the new photography publishing outfit is putting out a book--a very large book. With 550 photographs by more than 100 American photographers, it will fill more than 280 pages. It might be the largest independent... Continue reading at Wired
[ Wired | 2014-02-27 00:00:00 UTC ]
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During the Lenten season Christians are urged to more deliberately contemplate Christ’s suffering and death. But traditional observances, such as penance and fasting, all too often produce dour expressions instead of spiritual fruits. Three new books hope to resurrect the joyful side of this... Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-26 00:00:00 UTC ]
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South Carolina bookstore Fiction Addiction recently launched a program called Trust Fall which asks customers to pre-order, sight unseen, a book specially recommended by the store's owner. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2014-02-26 00:00:00 UTC ]
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Publishers’ expansion into new products as they strive to reach more retail channels was a major theme at New York International Toy Fair, held February 11-15 at the Javits Center. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-21 00:00:00 UTC ]
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#toy fair
#retail channels
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Kate Atkinson has fended off competition from Robert (J K Rowling) Galbraith to retain the top... Continue reading at The Bookseller
[ The Bookseller | 2014-02-18 00:00:00 UTC ]
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#kate atkinson
Someone really ought to weave a tale about selling Christian and inspirational fiction: the overcrowded market, the distracted readers, and the rewards for those who overcome the odds. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-07 00:00:00 UTC ]
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#inspirational fiction
When Dan Smetanka moved to New York City from California’s Orange County in 1991 for a summer intern job at Farrar, Straus and Giroux, he was only vaguely aware of the significance of working with Jonathan Galassi and Roger Strauss. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-07 00:00:00 UTC ]
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#orange county
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Sony's e-reading customers will shift to the Kobo platform in the US and Canada from March,... Continue reading at The Bookseller
[ The Bookseller | 2014-02-06 00:00:00 UTC ]
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#kobo platform
Sony, one of the first companies to enter the ebook market, will close its ebookstore in March and allow its American and Canadian customers to migrate their accounts to Kobo. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-02-06 00:00:00 UTC ]
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#ebook market
Ex-employee accuses corporation of allowing 'inaccurate statements' to be made to MPs over failure of digital initiativeThe BBC chief technology officer dismissed over the failure of the Digital Media Initiative, the IT project scrapped last year at a cost of nearly £100m to licence fee payers,... Continue reading at The Guardian
[ The Guardian | 2014-01-28 00:00:00 UTC ]
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#steering group
Wikipedia. It's one of the cornerstones of the internet. It's a global resource which has quite a reputation and has spawned numerous copycats and offshoots; the latest addition to the wiki canon is the Wikipedia Voice Intro Project (or WikiVIP). As you may have guessed from the name, this is a... Continue reading at Betanews
[ Betanews | 2014-01-28 00:00:00 UTC ]
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#latest addition
#stephen fry
#audio clips