Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
News tagged with:
#customer service
#front lines
#improving collaboration
#financial institutions
Last year will be a tough one to top for Joshua Kendall, who was brought in to run Mulholland Books, the new Little, Brown imprint, in 2012. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-01-27 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#joshua kendall
#brown imprint
Time Inc. CEO Joe Ripp continues to fill out his leadership ranks as he prepares to spin off the publishing company from Time Warner later this year into a public entity. Today, he named Colin Bodell as evp and chief technology officer, a newly created role at Time Inc. Bodell will be charged... Continue reading at AdWeek
[ AdWeek | 2014-01-15 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#worth noting
#topics ranging
#computer science
#working closely
Author Michael Rosen has said sex in teenage fiction can help young people deal with... Continue reading at The Bookseller
[ The Bookseller | 2013-12-31 00:00:00 UTC ]
More news stories like this |
New 'intellectually credible' self-improvement books set to outsell celebrity biographies in 2014Sir Alex Ferguson may have the coveted Christmas number one spot with the record-breaking sales of his memoir, My Autobiography. But not even celebrity memoirs are likely to match the publishing... Continue reading at The Guardian
[ The Guardian | 2013-12-29 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#ve made
This reader loves the Guardian's women contributors and is convinced that Tim Dowling's column is written by her dadI'm 25 and from Northumberland, though I have lived in London for the past six years. I first moved to the city to study, and I now work at Slightly Foxed, an independent... Continue reading at The Guardian
[ The Guardian | 2013-12-28 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#charlie brooker
Our Clip of the Week comes to you courtesy of "The Colbert Report," which is, of course, hosted by Stephen Colbert, America's greatest living media critic, branding expert and patriot. In this brief (3:00) segment, Colbert aims right for our sweet spot with his take on the latest American... Continue reading at Advertising Age
[ Advertising Age | 2013-12-20 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#sweet spot
#good measure
#simon dumenco
#media guy
#advertising age
#twitter @simondumenco
If you've bought quite a library of Kindle books for yourself, you might have a chore scrolling through the lot to find the one you want. Thankfully for Android users, you can now organize your reading material into Collections with a new Kindle app ... Continue reading at Engadget
[ Engadget | 2013-12-18 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#kindle books
#kindle app
#ve bought
#android users
#reading material
Jeffrey Shotts, executive editor at Graywolf Press, appears to have a golden touch when it comes to identifying talent. Continue reading at Publishers Weekly
[ Publishers Weekly | 2013-12-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#graywolf press
#golden touch
Literature. Love. They get skewered — though generously — by Los Angeles author Mark Haskell Smith in his new novel, 'Raw: A Love Story.'It's impossible to count how many times literature has died. In the last century alone, it's been killed by radio, television, comic books, video games and,... Continue reading at Los Angeles Times
[ Los Angeles Times | 2013-12-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#love story
#comic books
#video games
#orient express
Like some booksellers—and a few authors—Nicole Sullivan decided to mix booze and books. In her case it was in service of her Denver-based bookstore. Continue reading at Publishers Weekly
[ Publishers Weekly | 2013-12-12 00:00:00 UTC ]
More news stories like this |
A number of new developments and new technologies suggest that custom textbook publishing is on the cusp of a boom not seen since the early 1990s. Continue reading at Publishers Weekly
[ Publishers Weekly | 2013-12-06 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#custom textbooks
#technologies suggest
#early 1990s
Under the Khmer Rouge, Cambodia's reading culture was destroyed, but over the past five years it has returned with the help of a revitalized publishing industry. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2013-12-04 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#reading culture
#book fair
He was the scourge of Mitt Romney in the 2012 US election, now Obama's 'backroom Brit' is heading Labour's digital response team for its 2015 campaignIn his new book about the 2012 US presidential election campaign, the Time journalist Mark Halperin singles out the role played by a young Briton... Continue reading at The Guardian
[ The Guardian | 2013-12-01 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#higher quality
#daily mail
At PW, we’ve always served the library community, but you’ve probably noticed that in recent months we’ve ramped up our commitment to covering library news and issues, with a lineup of monthly columnists writing on a broad range of issues affecting libraries and publishers. Continue reading at Publishers Weekly
[ Publishers Weekly | 2013-11-30 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#library community
#recent months
#broad range
Multichannel network distributes, syndicates and matches content creators with online publishersYou may never have heard of Rightster but you have more than likely watched videos it syndicates on YouTube, newspaper websites and specialist live streaming sites like one for the recent... Continue reading at The Guardian
[ The Guardian | 2013-11-24 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#increasingly competitive
#land grab
#maker studios
#licence fee
Time Inc.'s All You is looking to increase its penetration into the Hispanic women's market with a multipoint holiday campaign. Continue reading at Folio Magazine
[ Folio Magazine | 2013-11-13 00:00:00 UTC ]
More news stories like this |
There is an ever-growing list of benefits that Amazon provides for its Prime customers. For a $79 yearly fee users enjoy Netflix-like streaming video, Kindle book rentals and free two-day delivery service. The latter has only one simple drawback -- if you order an item on a Friday, you need to... Continue reading at Betanews
[ Betanews | 2013-11-11 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#ever-growing list
#streaming video
As USA Today celebrates the 20th anniversary of its bestseller list, the organization says romance novels, children's books, and inspirational books defined the last two decades of reading. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2013-11-02 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#books sell
#kid lit
#20th anniversary
#bestseller list
#romance novels
A coffee meeting is like a work date: It's you, them, and the potential for some sort of connection, or, as the MBA kids say, business development. However, unlike a date, you're allowed to take notes––and that can make all the difference. Why? Because as Behance founder Sean Blanda writes, the... Continue reading at Fast Company
[ Fast Company | 2013-10-30 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#productive people
#hat tip