Stephen Colbert's Sage Advice on Rethinking Customer Satisfaction

Our Clip of the Week comes to you courtesy of "The Colbert Report," which is, of course, hosted by Stephen Colbert, America's greatest living media critic, branding expert and patriot. In this brief (3:00) segment, Colbert aims right for our sweet spot with his take on the latest American Customer Satisfaction Index as well as a Bloomberg Businessweek story deconstructing the index. He even throws in a sexy parody People magazine cover for good measure.Watch to the very end for his generous free advice to Virgin, Bank of America and Olive Garden.Simon Dumenco is the "Media Guy" columnist for Advertising Age. You can follow him on Twitter @simondumenco. Continue reading at AdAge.com Continue reading at 'Advertising Age'

[ Advertising Age | 2013-12-20 00:00:00 UTC ]

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25 Books for 25 Years of NYRB Classics

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Naomi Alderman: ‘A writer’s job is courage. You’ve got to be as honest as you can”

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Amazon's Kindle Paperwhite now comes in two new colors

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A History of Me, by Marlene Olin

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Under a New Editorial Regime, Deadspin Tries to Move Forward

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Facebook rolls out more ‘playful’ ad formats: Friday Wake-Up Call

Welcome to Ad Age’s Wake-Up Call, our daily roundup of advertising, marketing, media and digital news. If you're reading this online or in a forwarded email, here's the link to sign up for our daily newsletter. You can also get an audio version of this briefing on your Alexa device. Facebook’s... Continue reading at Advertising Age

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Hello, Cannes. Plus, 2019 ad sales growth slows: Monday Wake-Up Call

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Does the word ‘diversity’ really only have one meaning?

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Why Can't Facebook Fix Itself?

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Leaked Windows 10 build shows Creators Update is getting an ebook store

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This Digital Publisher Wants to 'Alter the Perception of Cannabis Users'

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New York Times Gets Pulled From Apple's App Store in China

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Think Creepy Clowns Are Scary? Check Out This Bloomberg Businessweek (Middle East) Cover

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Bookstore News: June 9, 2016

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Prospect Park Books: Finding the Sweet Spot

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