Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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HarperCollins has released the digital figures of its Man Booker Prize-winning titles Wolf Hall... Continue reading at The Bookseller
[ The Bookseller | 2012-10-24 00:00:00 UTC ]
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Some 20 weeks before Newsweek set the media into a frenzy with its announcement of a digital-first publishing strategy, Jason Pontin was already grappling with how to move his 113-year-old publication toward a digital future. Pontin announced in June that MIT's Technology Review magazine would... Continue reading at AdWeek
[ AdWeek | 2012-10-24 00:00:00 UTC ]
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#original content
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Self-help books are such funny, deeply personal things. You can get help for any aspect of life, from how to be happy to how to stop comfort-eating, heal your emotional self, take control of your life and the bread and butter of the self-help genre, relationship advice. Continue reading at Stuff
[ Stuff | 2012-10-19 00:00:00 UTC ]
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#book titles
#relationship advice
According to the terms of a settlement between the DoJ and three major American publishers, some customers may receive refunds on their ebook purchases. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2012-10-16 00:00:00 UTC ]
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#ebook purchases
Amazon contacts some US customers to detail partial refunds for ebooks as part of a settlement regarding price fixing. Continue reading at BBC World
[ BBC World | 2012-10-15 00:00:00 UTC ]
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#price fixing
Amazon.com has begun telling customers that they may be eligible to receive a refund on ebooks... Continue reading at The Bookseller
[ The Bookseller | 2012-10-15 00:00:00 UTC ]
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#big win
I bought my first ebook in 1999 and in recent years stopped purchasing print altogether. My wife is a relative ebook newbie, so I am surprised that she and not me received surprising email today from Amazon about a forthcoming purchasing credit. Perhaps you got similar message. In April, the... Continue reading at Betanews
[ Betanews | 2012-10-14 00:00:00 UTC ]
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Easypress Technologies, a book production software developer, is launching Book Publishing in the Cloud, a new technology platform it claims can cut the costs and time required to produce print and digital titles by as much as 50%. The new service is said to allow publishers to produce even more... Continue reading at Publishers Weekly
[ Publishers Weekly | 2012-10-02 00:00:00 UTC ]
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#produce print
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Book sales soared by more than £2m last week as a bounty of new books hit the shelves on... Continue reading at The Bookseller
[ The Bookseller | 2012-09-18 00:00:00 UTC ]
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Hot on the heels of purchasing Blinkbox and Peter Gabriel's WE7, Tesco has purchased Andy McNab's ebook publishers, Mobcast. It seems clear that the British supermarket heavyweight is currently engaged in a phony war with rival Sainsburys, which snapped up Rovi, Global Media Vault and Anobii for... Continue reading at Engadget
[ Engadget | 2012-09-04 00:00:00 UTC ]
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The 'Find Waldo Local' campaign, held nationwide for the month of July, had customers hunting for Waldo in independent bookstores and businesses. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2012-08-11 00:00:00 UTC ]
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In light of recent scandals, it's hard not to see this as a bit of image rehabilitation, but we'll do our best to take it at face value. News Corp is bringing its 18-month-old educational division to the fore by rebranding it Amplify and teaming up with AT&T to put tablets in the hands of... Continue reading at Engadget
[ Engadget | 2012-07-23 00:00:00 UTC ]
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Technology Review editor-in-chief Jason Pontin recently provided a one-two punch of blog posts detailing a pair of significant digital pivots for the brand. Both have caused a stir among the media crowd for their frank assessment of TR's progress in the digital space. Continue reading at Folio Magazine
[ Folio Magazine | 2012-06-06 00:00:00 UTC ]
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Jason Pontin has a daunting task at hand. The editor in chief and publisher of MIT’s Technology Review is the man charged with recalibrating the 112-year-old thought-leading publication, a duty he described to Adweek as an "on some level unwelcome, but intellectually interesting task, which is... Continue reading at AdWeek
[ AdWeek | 2012-06-05 00:00:00 UTC ]
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A protest demonstration has disrupted Amazon.com's latest shareholder meeting in Seattle,... Continue reading at The Bookseller
[ The Bookseller | 2012-05-25 00:00:00 UTC ]
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The Huffington Post is expanding the way it works with brands in an effort to cash in on the popular brand-as-publisher trend, Ad Age has learned. The company, part of AOL, has been talking to ad agencies and marketers about helping them build websites for brands and subsequently aiding in... Continue reading at Crains New York
[ Crains New York | 2012-05-23 00:00:00 UTC ]
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#search engines
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Waterstones m.d. James Daunt has said the deal with Amazon to sell its e-reading devices and... Continue reading at The Bookseller
[ The Bookseller | 2012-05-21 00:00:00 UTC ]
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#waterstones customers
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Booksellers must address their "toxic" real estate and band together to compete in an... Continue reading at The Bookseller
[ The Bookseller | 2012-05-18 00:00:00 UTC ]
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#real estate
The carrier refuses to comply with an order to allow a peek at the personal information of alleged ebook pirates. Continue reading at PC World
[ PC World | 2012-05-13 00:00:00 UTC ]
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#personal information
For all his contributions to children's literature, Maurice Sendak, who died Tuesday at 83, struck a chord with 'Where the Wild Things Are,' a dark and vivid adventure in a daunting world beyond a child's bedroom.When my son Noah was little — no more than 2 years old — his favorite book... Continue reading at Los Angeles Times
[ Los Angeles Times | 2012-05-09 00:00:00 UTC ]
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