Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Some people of faith worry that yoga’s philosophical and spiritual aspects might conflict with their personal beliefs. Others find that faith can interact with yoga practice in a way that makes it far more meaningful than “a good stretch.” Four new books examine the intersections of religion and... Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-07-31 00:00:00 UTC ]
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Facebook has smashed all estimates in its earnings and revenue report this week, largely thanks to its robust mobile ad business. The results slapped down any niggling doubts among critics about the social network's ability to transform itself from a simple communication website to a... Continue reading at Betanews
[ Betanews | 2014-07-25 00:00:00 UTC ]
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#ad revenue
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UK bookstore chain Waterstones recently opened a location in Southwold, Suffolk titled Southwold Books. Some residents say it's hiding the fact that it's not independently owned. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2014-07-23 00:00:00 UTC ]
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Amazon already gives Prime customers access to a Kindle lending library, allowing the user to "borrow" books each month. But for some of the more voracious types, this may not provide enough material for a month's worth of entertainment. For those customers, the retail giant has unveiled Kindle... Continue reading at Betanews
[ Betanews | 2014-07-18 00:00:00 UTC ]
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#start reading
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With an assist from the Stephen Colbert bump, Edan Lepucki's debut novel hit #3 on the "New York Times" bestseller list; #20 on PW's. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-07-17 00:00:00 UTC ]
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This month, Dan Kois, David Haglund, and New York Times Book Review editor Parul Sehgal discuss My Struggle: Book One, the Norwegian writer Karl Ove Knausgaard’s six-book autobiographical epic. Can the endless accretion of detail a masterpiece make? Would people respond differently to this... Continue reading at Slate
[ Slate | 2014-07-11 00:00:00 UTC ]
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As the gulf between Amazon and Hachette widens in their publisher-versus-retailer heavyweight fight, frustrated authors caught in the middle have begun to weigh in—some in better spirits than others. In the spoof video above, Outliers author Malcolm Gladwell meets with Amazon's vice president of... Continue reading at Slate
[ Slate | 2014-07-07 00:00:00 UTC ]
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The CEO of Germany's largest newspaper group is one of the few powerful figures speaking out about the web giantMatthias Döpfner is a man on a mission. The motives behind the mission need to be scrutinised, but when so many of old media's authority figures seem at sea in a changing environment,... Continue reading at The Guardian
[ The Guardian | 2014-07-06 00:00:00 UTC ]
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While staffing Rodale’s Modern Times imprint, which launched in 2007, editorial director Leigh Haber reached out to Shannon Welch, a young writer she knew through mutual friends. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-07-04 00:00:00 UTC ]
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The phrase “orphaned manuscript” strikes dread in the heart of every writer: it refers to a project acquired by an editor who leaves the company before the book is published. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-06-13 00:00:00 UTC ]
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Amazon.com's negotiations with publisher Hachette Books Group have sparked a wave of anger toward the e-commerce giant from authors and readers alike. Several authors and analysts have spoken out, saying Amazon is a threat to traditional publishers. Perhaps. But whatever is going on in the... Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2014-06-05 00:00:00 UTC ]
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Two data analytics companies, Next Big Book and Qlovi, won startup prizes at BEA, but several others caught our eye and are worth watching through 2014. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2014-06-03 00:00:00 UTC ]
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This year is set to be a strong one for children’s non-fiction, with retailers reporting... Continue reading at The Bookseller
[ The Bookseller | 2014-06-02 00:00:00 UTC ]
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The power of the imagination was the theme of the Children's Book and Author Breakfast Friday morning, beginning with the awarding of the WNBA Pannell Awards to this year's winners: Devaney Doak & Garrett Booksellers in Framingham, Maine, in the general bookstore category, and 4 Kids Books... Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-05-30 00:00:00 UTC ]
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Authors Nicholas Carr and Hugh Howey, among others, debated the impact of technology on publishing and culture at BookExpo America 2014. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-05-28 00:00:00 UTC ]
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Row between world's largest distributor of books and publisher over ebook royalties shows no sign of being resolvedAmazon has advised readers to buy from other retailers after breaking its silence over a high-profile dispute with the publisher Hachette, which has drawn in the British authors Ian... Continue reading at The Guardian
[ The Guardian | 2014-05-28 00:00:00 UTC ]
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Yes, it's called My Independent Bookshop, but what does Penguin Random House's new site do for booksellers?I've just opened my very own bookshop at myindependentbookshop.com, the new book recommendation site from Penguin Random House. I enjoyed choosing the font for my logo (Shakespearean), the... Continue reading at The Guardian
[ The Guardian | 2014-05-26 00:00:00 UTC ]
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#search engine
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MasterChef among titles boosting revenues by 12.6%, with marketing campaign set for illustrated Harry Potter editionsThe chief executive of Bloomsbury has hailed "chefs as rockstars" after a surge in sales of titles from Heston Blumenthal, Raymond Blanc and MasterChef helped cook up bumper... Continue reading at The Guardian
[ The Guardian | 2014-05-20 00:00:00 UTC ]
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Ed Park stands in stark contrast to the image some have of Amazon in the book publishing industry—a demonic force gobbling up the little guy. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-05-16 00:00:00 UTC ]
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Christian church attendance has fallen from 43% in 2004 to 36% today, according to the March 24 Barna Group research report “Americans Divided on the Importance of Church,” and a lot of those who still go do so less frequently. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-05-02 00:00:00 UTC ]
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#books offering