Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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We know what at least some community news publishers think about Gordon Borrell’s recent statement that the “good content that needs to be developed is basically advertising or consumer related.” But did the CEO o ... Continue reading at Editor & Publisher
[ Editor & Publisher | 2015-02-20 00:00:00 UTC ]
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#local news
Staff at Memphis's The Booksellers at Laurelwood say customers should come forward for help even with a question like 'I'm looking for a book about a guy who does [a thing] in [a place]....' Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2015-02-20 00:00:00 UTC ]
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I’m used to my name being mangled and botched in every conceivable way, but seeing it wrong on my latest book was too muchIt’s the moment every writer lives for: a box arrives at your door containing copies of the new edition of your book. Beaming with satisfaction, I tear off the binding tape.... Continue reading at The Guardian
[ The Guardian | 2015-02-12 00:00:00 UTC ]
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From drugs to the women's movement, Californian counterculture has generated some of the most vibrant pieces of American graphic design.From Deborah Sussman's candy-colored "supergraphics" to R. Crumb's drug-fueled comics and album art, some of the most vibrant pieces of American graphic design... Continue reading at Fast Company
[ Fast Company | 2015-02-11 00:00:00 UTC ]
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The new "Talented Indies" program at Paris' Salon du Livre offers professional attendees the chance to network with twenty Francophone independent publishers. The post Meet Independent Publishers at Paris’ Salon du Livre appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2015-02-02 00:00:00 UTC ]
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The main conference program kicks off this afternoon with the popular Exhibits Roundtable/Booklist Author Forum, followed by an opening reception in the exhibit hall. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-01-30 00:00:00 UTC ]
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To promote his new book "Private Vegas," author James Patterson has teamed up with Mother New York to help the novel blow up -- literally.Launching today, for the low price of $294,038, the campaign gives one avid fan the chance to read a hard copy of the book in a mere 24 hours before it... Continue reading at Advertising Age
[ Advertising Age | 2015-01-22 00:00:00 UTC ]
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Nick Higham talks to Emma Healey, whose book Elizabeth is Missing, has won the Costa first novel award. Continue reading at BBC News
[ BBC News | 2015-01-21 00:00:00 UTC ]
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Charlie Hebdo is printing 7 million copies of its "survivor's issue," published one week after terrorists attacked the magazine's Paris office Jan. 7, killing 12 people. To print the additional copies, Charlie Hebdo, which usually puts out 60,000 copies per issue, received financial help from... Continue reading at Advertising Age
[ Advertising Age | 2015-01-21 00:00:00 UTC ]
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Nick Higham meets Kate Saunders who has won the Costa children's book award for Five Children on the Western Front. Continue reading at BBC News
[ BBC News | 2015-01-20 00:00:00 UTC ]
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A good book is all you ever used to need on the beach but data-use figures show we're still reaching for our cellphones even when we're on holiday. Continue reading at Stuff
[ Stuff | 2015-01-17 00:00:00 UTC ]
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Last year the book trade “rekindled its love affair with the physical book”, Pan Macmillan’s m.d Anthony Forbes Watson has told The Bookseller. “Previous years have all been about growing ebook sales, but in 2014, in a market where ebook sales were plateauing, suddenly it was all about forward... Continue reading at The Bookseller
[ The Bookseller | 2015-01-17 00:00:00 UTC ]
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Why leave it to a label to tell you what a book is about or who should read it?Read an extract from Clare Furniss’ book, The Year of the RatI read a really great book recently. It’s about a girl whose parents both die and she has to go and live with her cousin who she really doesn’t get on with.... Continue reading at The Guardian
[ The Guardian | 2015-01-06 00:00:00 UTC ]
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Heather Vogel Frederick, author of the 'Mother-Daughter Book Club' books, returns to New England to create a cozy setting for her new series. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2014-12-18 00:00:00 UTC ]
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Sony Pictures' studio chief made plans to meet Al Sharpton after the exposure of a racially tinged e-mail exchange, even as the company asked news outlets to stop publishing material from the hack that revealed that exchange and hired Rubenstein Communications to handle its broader PR... Continue reading at Advertising Age
[ Advertising Age | 2014-12-16 00:00:00 UTC ]
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Growing up in a small factory town in upstate New York, Kathy Belden had little interest in books until she moved to a new high school during her senior year and found herself in Mrs. Jerry’s English class. Continue reading at Publishers Weekly
[ Publishers Weekly | 2014-12-12 00:00:00 UTC ]
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Most great hip-hop collaborations involve an MC and a producer. For 36 Seasons, Pretty Toney turned elsewhere.Last year, comic artist Matthew Rosenberg, a lifelong Wu-Tang Clan fan, sent off pitches to several rappers with ideas for album stories. When he got the call that rapper Ghostface... Continue reading at Fast Company
[ Fast Company | 2014-12-10 00:00:00 UTC ]
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Two UK rights experts argue that physical book piracy is often due to lack of availability — so, the more content that can be licensed the better. The post Can Proper Licensing Help Solve Piracy Problems? appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2014-12-10 00:00:00 UTC ]
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Penguin has confirmed Siobhan Curham “helped Zoe [Sugg] tell her story”, after rumours began circulating on social media that Curham ghostwrote Girl Online. Spokesperson Tania Vian-Smith told The Bookseller: “Siobhan was part of the editorial team.” Continue reading at The Bookseller
[ The Bookseller | 2014-12-09 00:00:00 UTC ]
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The sky-high valuations of digital publishers such as BuzzFeed and Vox are fuelled by the idea that the media company of the future also has to be a tech company. Almost every new digital media business from Mashable to Pierre Omidyar's First Loo ... Continue reading at Editor & Publisher
[ Editor & Publisher | 2014-12-09 00:00:00 UTC ]
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