Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Veteran editor Jon Pott leaves Wm. B. Eerdmans this summer after almost 50 years in the business. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-04-22 00:00:00 UTC ]
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At last week's London Book Fair, experts from the ed tech publishing community shared key lessons they have learned, including keep it simple and act fast. The post The Keys to Education Technology: Simplicity and Speed appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2015-04-21 00:00:00 UTC ]
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#act fast
Editora Rocco has bought Brazilian Portuguese rights in Flying Fergus, a six-book series for readers aged five to eight by Olympian Sir Chris Hoy and Joanna Nadin, in a six-figure pre-empt from Jessica Maslen, rights manager at The Blair Partnership. Hot Key Books has acquired UK &... Continue reading at The Bookseller
[ The Bookseller | 2015-04-17 00:00:00 UTC ]
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A reader who lives in Paris eating too much cheese is keen on the Guardian’s film reviews and fashion – but misses curling up with the Saturday paperI’m one of those stereotypical expat writers: living in Paris, eating too much cheese and enjoying the wine a little too much. I am originally from... Continue reading at The Guardian
[ The Guardian | 2015-04-17 00:00:00 UTC ]
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#digital communications
Actress Gillian Anderson and journalist Jennifer Nadel are writing a “revolutionary self-help guide for women”. WE is described as an “urgent and timely book for women, which offers a dramatically new path to fulfilment”. HarperNonFiction publisher Natalie Jerome and editorial director Carolyn... Continue reading at The Bookseller
[ The Bookseller | 2015-04-15 00:00:00 UTC ]
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A list of the most recent books by writers attending the author reception, the Scholastic Meet & Treat party, and/or the opening reception with members of #WeNeedDiverseBooks, cosponsored by PW. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-04-10 00:00:00 UTC ]
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Below is a list of the most recent books by writers attending the author reception, the Scholastic Meet & Treat party, and/or the opening reception with members of #WeNeedDiverseBooks, cosponsored by PW. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-04-10 00:00:00 UTC ]
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Hachette UK has appointed Tim Perhar, formerly of Global Radio, in the newly created role of group customer relationship management (CRM) manager. Perhar was at Global Radio for five years, where he worked with a CRM platform to increase the levels of engagement between listeners and the Global... Continue reading at The Bookseller
[ The Bookseller | 2015-04-09 00:00:00 UTC ]
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For years Facebook has considered itself a mobile-first company, so it's perhaps not surprising that the company's first attempt to automate the sale of ads running outside of Facebook will be limited to mobile.Mobile app publishers can now sell their in-app display and video ad inventory... Continue reading at Advertising Age
[ Advertising Age | 2015-03-25 00:00:00 UTC ]
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Brightly is a new online resource from Penguin Random House to help parents find books that will encourage their children to become lifelong readers. The post PRH’s Brightly to Help Parents Raise Lifelong Readers appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2015-03-20 00:00:00 UTC ]
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Customers are being encouraged to help ensure their local bookshop is crowned the Independent Bookshop of the Year by tweeting their support. Continue reading at The Bookseller
[ The Bookseller | 2015-03-18 00:00:00 UTC ]
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The AWP Conference & Bookfair is undoubtedly amazing: where else can you find most of America’s literary writers, publishers, writing students, and organizations all in one place, plus readings, panels, talks, and social events? Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-03-13 00:00:00 UTC ]
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This rich category embraces a plethora of topics, as evidenced by the writers of five new books. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-03-11 00:00:00 UTC ]
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In a heated exchange before a judge, YouTuber Commander Holly (real name: Holly Conrad) faces off against actress Tina Huang. The issue at hand is one that has divided many a Trekkie: William Riker, yay or nay? Welcome to Nerd Court, where arguments that one might normally witness at a comic... Continue reading at AdWeek
[ AdWeek | 2015-03-09 00:00:00 UTC ]
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Research suggests coloring may lower stress, aid relaxation, and improve sleep and attention spans. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2015-03-07 00:00:00 UTC ]
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With her recent promotion to editorial director of romance added to her existing role as executive editor at St. Martin’s Press, Monique Patterson will help oversee the house’s romance program. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-03-06 00:00:00 UTC ]
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To listen to the Audio Book Club discussion of The Girl on the Train, click the arrow on the player below. Continue reading at Slate
[ Slate | 2015-03-06 00:00:00 UTC ]
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Barnes & Noble Education is counting on growth in a number of digital initiatives, as well as taking over the operation of more college stores, to improve operating results. Continue reading at Publishers Weekly
[ Publishers Weekly | 2015-03-06 00:00:00 UTC ]
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[Sponsored Content] Boosting retention and revenue are on the front burner. The post Customer-Management Survey: Existing Business Is Top Priority for Publishers appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2015-03-03 00:00:00 UTC ]
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A reader who likes to sit and read the paper from beginning to end – and finds it great to stuff in her walking boots after a wet day on the fellsI’m 33 and I’m a building surveyor from Yorkshire. I’m currently living in Windermere, which I love as I have great access to the fells. My mum is... Continue reading at The Guardian
[ The Guardian | 2015-02-28 00:00:00 UTC ]
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