Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Lindsey Pollak turned her love of advising young people into a career as a super-powered speaker and consultant on millennials in the workforce. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-03-10 00:00:00 UTC ]
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A class action complaint has been filed against Pearson in the US on grounds of over-optimism for its financial projections, relating to revisions to the education company's 2017 forecast and the retraction of its ambitious £800m profit target for 2018. Continue reading at The Bookseller
[ The Bookseller | 2017-03-02 00:00:00 UTC ]
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George Baier IV of Dropbox, Hillary Kerr of Clique, and Joanna Lord of ClassPass are professional change-agents. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-03-02 00:00:00 UTC ]
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Through disruptive thinking, Jay Lauf and Sam Olstein have taken two of America's oldest brands to the forefront of media Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-02-24 00:00:00 UTC ]
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Rights today 'are much more stringently controlled than in the past,' says Klopotek's David Hetherington ahead of London Book Fair. The post RIGHTS EDITION Managing Rights in Customized Publishing: Risk and Reward appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-02-21 00:00:00 UTC ]
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Simon & Schuster UK saw a marginal boost to profits in 2016, driven by Bruce Springsteen’s Born To Run and its children’s division. Continue reading at The Bookseller
[ The Bookseller | 2017-02-18 00:00:00 UTC ]
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Top Execs from Time Inc., HarperCollins, Mailchimp, Wired, and Vice will share the secrets of global brand growth at PTC. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-02-17 00:00:00 UTC ]
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Jim Bankoff turned Vox into a content juggernaut, a purpose-built digital media company; at PubTech Connect, he’ll discuss what it takes to build the media company of the future Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-02-08 00:00:00 UTC ]
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Co-founder and CEO of The Muse, Kathryn Minshew knows what today’s young workers are looking for in their careers, and what companies need to do to attract the best of them. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-02-02 00:00:00 UTC ]
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Students at Kingston University have contributed towards a video marketing campaign for six titles in Vintage's "Classics Russians" collection. Continue reading at The Bookseller
[ The Bookseller | 2017-02-01 00:00:00 UTC ]
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The biggest question for publishers prioritizing video isn’t Snapchat or Facebook Live, it’s simple economics. How many bodies can an organization throw at production and still keep the lights on? Digital publishers are struggling to square demand for video with the bottom line. Five charts that... Continue reading at Digiday
[ Digiday | 2017-01-31 00:00:00 UTC ]
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Ian Schafer, founder and chairman of Deep Focus, the innovative, digitally-led advertising agency, knows how to help brands sell themselves on screens. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-01-27 00:00:00 UTC ]
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Sales of spoof humour books helped W H Smith to achieve a “strong” performance over its Christmas trading period, with the company’s chief executive Stephen Clarke saying that group profit growth for the year is now “slightly ahead of plan”. Continue reading at The Bookseller
[ The Bookseller | 2017-01-26 00:00:00 UTC ]
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In another deal that expands its international reach, Canada's Kobo is taking on the ebook customers of South African bookseller Exclusive Books. The post South Africa’s Exclusive Books Customers Move to Canada’s Kobo appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-01-24 00:00:00 UTC ]
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Sainsbury’s has revealed its book sales grew 7.5% year on year in the fourth quarter of 2016, The Bookseller can reveal, with its growth in total retail sales a more modest 0.8%. Continue reading at The Bookseller
[ The Bookseller | 2017-01-23 00:00:00 UTC ]
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In Poland, publishing stakeholders stay the need for protective regulation—liked fixed book prices—and IP protection are needed to curb declining book sales. The post A Cold Start to the Year for Poland’s Publishers: Waiting for Regulatory Help appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-01-19 00:00:00 UTC ]
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Colson Whitehead's The Underground Railroad (Little, Brown), Liu Cixin's apocalyptic sci-fi epic The Three-Body Problem (Head of Zeus) and V S Naipaul's A Bend in the River (Picador) are some of the novels which helped Barack Obama during his time in the White House, he has said. Continue reading at The Bookseller
[ The Bookseller | 2017-01-18 00:00:00 UTC ]
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Facebook Instant Articles update, allowing publishers to post multiple articles in each post, is a way of replicating daily email newsletters right in Facebook’s platform. Ten publishers, among them BuzzFeed, The Washington Post, The Sun and El País, are testing out the new feature before a... Continue reading at Digiday
[ Digiday | 2017-01-16 00:00:00 UTC ]
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The acquisition of Enthrill technologies and its brands, brings an end to Enthrill's retail operations, but its technologies will continue to be used by Firebrand Technologies to distribute ebooks in the institutional and bulk sale market. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-01-12 00:00:00 UTC ]
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