Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Will 'Even the Stiffest People Can Do the Splits,' a book on stretching and flexibility, make its author, a Japanese yoga instructor named Eiko, into the new Marie Kondo? Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-08-25 00:00:00 UTC ]
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And publishers get to keep all of the revenue, says Mark Zuckerberg. The post Facebook Confirms Plan to Help Pubs Sell Subscriptions Through Instant Articles appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-08-25 00:00:00 UTC ]
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Facebook introduced an easy way for users to tell when articles in its Trending feature and search originate from publishers. Product manager Andrew Anker said in a blog post that the social network eventually intends to expand these publisher logos to "all places where people consume news on... Continue reading at AdWeek
[ AdWeek | 2017-08-22 00:00:00 UTC ]
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When a social media millionaire bought the highbrow, long-form magazine, the result – with the best of intentions – was failure born of incomprehensionWhere might James Graham find another journalism drama to rival Ink, his triumphant Birth of the Bun saga – this time maybe on Broadway? Easy. He... Continue reading at The Guardian
[ The Guardian | 2017-08-20 00:00:00 UTC ]
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You're a newly minted mom. What do you want to read at 2 a.m. when you're sleep deprived, feeding your baby and have one free hand for your phone? That question is the driving force of Romper, which is emerging as a formidable publisher two years into its quest to attract millennial moms. The... Continue reading at AdWeek
[ AdWeek | 2017-08-15 00:00:00 UTC ]
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Audiobook and large print publisher W F Howes is boosting its editorial team to “bolster” its acquisitions programme. Continue reading at The Bookseller
[ The Bookseller | 2017-08-10 00:00:00 UTC ]
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From content connoisseurs to dynamic disruptors, marketing masters, revenue generators, and visionaries—the Folio: 100 intersects consumer, b-to-b, regional, enthusiast and association publishing—big and small. The post Meet the 2017 Folio: 100 appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-08-04 00:00:00 UTC ]
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In the history of information technologies, Gutenberg and his printing press are (understandably) treated with the kind of reverence even the most celebrated of modern tech tycoons could only imagine. So perhaps it will come as a surprise that Europe’s literacy rates remained fairly stagnant for... Continue reading at Slate
[ Slate | 2017-08-04 00:00:00 UTC ]
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McDonald talks about his 40 years at Random House, where he's edited Toni Morrison, Salman Rushdie, Nicolas Sarkozy, and others. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-07-21 00:00:00 UTC ]
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New research from Arts Council England has explored the “important contribution” public libraries make to the well-being of older people. Continue reading at The Bookseller
[ The Bookseller | 2017-07-21 00:00:00 UTC ]
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Piatkus has signed debut author Nicola Mostyn’s first novel - a fantastical story about love, pitched as "Bridget Jones by way of Neil Gaiman", to publish on Valentine's Day 2018. Continue reading at The Bookseller
[ The Bookseller | 2017-07-05 00:00:00 UTC ]
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A commitment to serving readers above all else has, arguably, never been more lucrative. The post Marketers’ “Customer Experience” Chorus is Good News for Publishers appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-06-28 00:00:00 UTC ]
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In the St. Louis Business Journal’s inaugural Technology Executives of the Year Awards, we showcased the innovation that’s taking place in our region by honoring five technology executives. Those executives were honored at an awards event Thursday at the Planetarium at the Saint Louis Science... Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2017-06-24 00:00:00 UTC ]
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An army of caterpillars and a troop of monkeys also help US children's illustrator Lane Smith win a top book award. Continue reading at BBC News
[ BBC News | 2017-06-20 00:00:00 UTC ]
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Editor-in-chief Chris Keyes on Outside's 40th anniversary, its new book deal, and running a magazine-turned-multimedia brand in 2017. The post In a Connected World, Outside Wants to Help Us Unplug appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-06-15 00:00:00 UTC ]
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Tracy K. Smith is a highly accomplished poet (she has a Pulitzer Prize), but at 45, she's several decades younger than many recent US poets laureate Continue reading at Los Angeles Times
[ Los Angeles Times | 2017-06-14 00:00:00 UTC ]
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Find inspiration in the shortlist for this year's Man Booker International Prize. Continue reading at BBC News
[ BBC News | 2017-06-13 00:00:00 UTC ]
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Partly due to a strong performance in the juvenile nonfiction category, unit sales of print books at outlets that report to NPD BookScan were 4% higher in the week ended June 4, 2017, than in the comparable week in 2016. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-06-09 00:00:00 UTC ]
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Arjuna Capital, which went to Facebook’s and Google’s recent shareholder meetings with proposals for gender equity disclosure, is the most visible of these firms. Last Thursday, hundreds of Facebook shareholders at the company’s annual meeting in Menlo Park, California listened politely as top... Continue reading at Fast Company
[ Fast Company | 2017-06-09 00:00:00 UTC ]
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