Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#customer service
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#financial institutions
Google and Facebook are making a big show of demonstrating their interest in helping news publishers. The post Will Facebook and Google really help drive subscriptions? appeared first on Digiday. Continue reading at Digiday
[ Digiday | 2018-07-05 00:00:00 UTC ]
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#drive subscriptions
#big show
One of many memorable covers in the long history of MIT Technology Review's various iterations arrived in October of 2012 in the form of a close-up portrait of Apollo 11 moonwalker Buzz Aldrin above the tagline, "You promised me Mars colonies. Instead, I got Facebook." Six years later, we still... Continue reading at Folio Magazine
[ Folio Magazine | 2018-06-28 00:00:00 UTC ]
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#paper stock
#higher quality
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Christopher MacLehose, rehoused in the Hachette empire with his eponymous list, reflects on the pros and cons of big-business publishing and the health of the market for translated fiction. Continue reading at The Bookseller
[ The Bookseller | 2018-06-28 00:00:00 UTC ]
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#eponymous list
#translated fiction
An independent bookshop in Harrogate has experienced a "phenomenal" response to a desperate Twitter plea for sales after only taking £12.34 in a day. Continue reading at The Bookseller
[ The Bookseller | 2018-06-27 00:00:00 UTC ]
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#independent bookshop
Vice President Mike Pence and Homeland Security Secretary Kirstjen Nielsen will meet with the presidents of Guatemala, El Salvador and Honduras on Thursday to discuss the immigration crisis at the southern border of the U.S., the White House announced Tuesday. The meeting is set to take place in... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-06-27 00:00:00 UTC ]
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#el salvador
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City and regional magazine publishers continue to be nimble and optimistic in an atmosphere that remains anxious about the future of print advertising. A survey conducted by Folio: last year illustrated these publishers' skillful approach to revenue diversification: nearly two-thirds of... Continue reading at Folio Magazine
[ Folio Magazine | 2018-06-26 00:00:00 UTC ]
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#make sense
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Inside one of the most sensational crimes of the 20th century—and how Arthur Conan Doyle helped solve it. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-06-22 00:00:00 UTC ]
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#20th century—
At the Conference of International Book Fair Directors in Gothenburg last week, executives met to discuss industry issues and prepare a statement in support of human rights, reading, and diversity. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-06-18 00:00:00 UTC ]
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#human rights
Bonnier Publishing c.e.o. Perminder Mann is being given a Wikipedia entry as part of a drive to close Wikipedia's "gender page gap" through a series of "edit-a-thons" organised by the platform with Bloomberg as part of a programme from London mayor Sadiq Khan during London Tech Week. Continue reading at The Bookseller
[ The Bookseller | 2018-06-14 00:00:00 UTC ]
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#perminder mann
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George Gene Gustines, an editor in graphics and video at The New York Times, has been writing about comics for nearly two decades. Continue reading at The New York Times
[ The New York Times | 2018-06-14 00:00:00 UTC ]
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#comic books
MPA's monthly cross-platform audience reports can now be integrated into publisher profiles for access by media buyers on AAM's platform. The post AAM, MPA Team Up to Help Facilitate Cross-Platform Ad Sales appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2018-06-08 00:00:00 UTC ]
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#media buyers
The award-winning authors Kwame Alexander, Jason Reynolds, Angie Thomas, and Jacqueline Woodson will join podcaster and activist DeRay Mckesson to discuss social justice and positive representation in young adult literature. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-06-02 00:00:00 UTC ]
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#jason reynolds
#angie thomas
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A dramatic shift is under way in the non-fiction market with "more intelligent" titles on the rise, partially the result of the continuing wane of the celebrity market. Continue reading at The Bookseller
[ The Bookseller | 2018-06-01 00:00:00 UTC ]
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#dramatic shift
Far from a nostalgia tour, speakers at the ModMag NY summit celebrate the enduring power of magazines past, present, and future. The post Amid Financial and Digital Disruption, Print Remains a Powerful Medium for Human Emotion appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2018-06-01 00:00:00 UTC ]
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#digital disruption
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The novelist Margaret Atwood recently caused a stir when, during an interview with Variety, she said that the 9/11 hijackers “got the idea” to fly planes into buildings from watching “Star Wars.” Atwood, the author of “The Handmaid’s Tale” and other dystopian classics, did not have the facts... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-05-28 00:00:00 UTC ]
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#science fiction
Publishers are urging the UK government to support measures that would allow VAT to be removed on ebooks, audiobooks and online newspaper and magazine subscriptions in the UK. Continue reading at The Bookseller
[ The Bookseller | 2018-05-26 00:00:00 UTC ]
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#uk government
#support measures
#online newspaper
#magazine subscriptions
Bloomsbury’s total revenues soared by 13% in 2017 while its profit grew 10% in an "exceptional year" for the publisher, boosted by particularly strong performances from titles by J K Rowling and TV chef Tom Kerridge. Continue reading at The Bookseller
[ The Bookseller | 2018-05-23 00:00:00 UTC ]
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#exceptional year
Hachette UK’s sales are up 1.4% in the first quarter of 2018, spurred on by Michael Wolff's January bestseller Fire and Fury (Little, Brown Book Group). Continue reading at The Bookseller
[ The Bookseller | 2018-05-18 00:00:00 UTC ]
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#quarter growth
#hachette uk
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Ian McEwan, the award-winning author, has admitted feeling "a little dubious" about people being compelled to study his books, after helping his son with an essay about his own novel and receiving a C. Continue reading at Stuff
[ Stuff | 2018-05-08 00:00:00 UTC ]
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#ian mcewan
#award-winning author
Newton’s third law of comic book shows states that for every superhero, there is an equal and opposite supervillain, even if he or she doesn’t arrive until the second season. So it was inevitable that Luke Cage, the superhero defined by his invulnerability to physical harm, would face off... Continue reading at Slate
[ Slate | 2018-05-08 00:00:00 UTC ]
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#luke cage
#physical harm