Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
News tagged with:
#customer service
#front lines
#improving collaboration
#financial institutions
Digital news publisher and suddenly-strapped-for-cash Mic is in sales talks, according to sources familiar with the matter who speculated that Bustle Digital Group (BDG) or its founder, Bryan Goldberg, might end up buying it. Mic was founded in 2011 and has largely targeted millennials, covering... Continue reading at AdWeek
[ AdWeek | 2018-11-29 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#layoffs loom
#sources familiar
#bryan goldberg
#social issues
The Cuyahoga County Public Library’s writer-in-residence program demonstrates the library’s increasingly critical role in our literary ecosystem. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-11-16 00:00:00 UTC ]
More news stories like this |
At a 20-minute initial conference, lawyers for Demos Parneros portrayed the fired CEO as a respected executive who is now "unhirable" after being wrongly dismissed for alleged sexual harassment. Lawyers for Barnes & Noble said they have "a different view of the facts." Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-11-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#respected executive
#barnes noble
Through Spider-Man, the X-Men and others, the godfather of comic books inspired positive change. Continue reading at BBC News
[ BBC News | 2018-11-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#stan lee
By the time the Marvel Cinematic Universe experienced its Big Bang with the 2008 smash “Iron Man,” Stan Lee had long since retired from official duties at Marvel, settling into a role as a revered spiritual grandfather to the comic book world, as close to a flesh-and-blood superhero as fans could... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-11-13 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#big bang
#stan lee
#official duties
BISG organized a panel about blockchain and its application to book publishing that examined its potential and the reality of a much-hyped but barely understood technological innovation. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-11-09 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#blockchain technology
#book publishing
The local news publisher is using passive personalization to drive video views, branded content distribution and subscription revenue. The post How USA Today is using targeting technology beyond ads appeared first on Digiday. Continue reading at Digiday
[ Digiday | 2018-11-08 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#ads appeared
#usa today
#subscription revenue
As the United States goes to the polls for the 2018 midterms, Facebook's influence is once again under scrutiny. The social network has published a report it commissioned in August from Business for Social Responsibility (BSR). The San Francisco&ndas... Continue reading at Engadget
[ Engadget | 2018-11-06 00:00:00 UTC ]
More news stories like this |
Staff concerned that Christian Broughton’s trip coincides with ‘Davos in the desert’ conference after Jamal Khashoggi killingThe editor of the Independent has flown to Riyadh to meet with the news outlet’s controversial new Saudi publishing partner despite growing concerns over its links to the... Continue reading at The Guardian
[ The Guardian | 2018-10-25 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#staff concerned
#news outlet
#growing concerns
#jamal khashoggi
#saudi research
#publishing business
#close ties
It’s clearer than ever: the theft and leaking of Democratic emails were key to Clinton’s election defeatIn the process of announcing the US Justice Department’s July 2018 indictment of a dozen Russian military intelligence officers for hacking Democrats’ computers and publishing the contents, US... Continue reading at The Guardian
[ The Guardian | 2018-10-22 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#white house
#russian hackers
Andrew Degenholtz, president at eMagazines, initially had reservations about entering the digital magazine space. As the founder and president of a magazine marketing agency, Degenholtz tells Folio: that he saw significant challenges with the user experience in mobile, as well as hurdles in... Continue reading at Folio Magazine
[ Folio Magazine | 2018-10-19 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#digital version
#staying connected
#free online
The annual Rights Meeting focused on the Polish, Romanian and Russian publishing markets, which have all faced challenges from politics and economics. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-10-15 00:00:00 UTC ]
More news stories like this |
The first PubTech Connect Breakfast Panel will cover a topic that is changing book marketing. Meet our moderator and several of our esteemed panelists. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-10-11 00:00:00 UTC ]
More news stories like this |
California’s candidates for governor and U.S. Senate are infiltrating television, Facebook feeds and mailboxes with campaign ads and slick mailers, but there’s one place voters aren’t likely to see them — the debate stage. On Monday, a San Francisco public radio studio will be the venue for the... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-10-07 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#facebook feeds
#campaign ads
In addition to protecting copyright and free expression, the AAP has added backing regulations and policies that can led to a robust and innovative industry to its mission statement. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-09-20 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#free expression
#mission statement
The image of furious rows and storming-outs is not one that I recognise but an industry concoction to glamorise publishingThe Man Booker prize is airing its dirty linen, celebrating its 50th birthday by drip-feeding bits of gossip and scandal from judging meetings, ceremonies and parties through... Continue reading at The Guardian
[ The Guardian | 2018-09-07 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#50th birthday
#kingsley amis
#mary wilson
#dead body
The diverse group charged with selecting USC’s next president includes a former Goldman Sachs executive, a prominent social worker, a Pulitzer Prize-winning novelist and the founding CEO of the nation’s largest health benefits company. Rick Caruso, the billionaire developer leading the search... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-08-29 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#pulitzer-winning novelist
Vintage took over two Thames Clippers last week to offer free "bibliotherapy sessions" to London passengers as part of the brand's Stories for Every Kind of Summer campaign. Continue reading at The Bookseller
[ The Bookseller | 2018-08-21 00:00:00 UTC ]
More news stories like this |
SAGE has bought technology company Talis and Talis Aspire, its course resource list management system, for an undisclosed sum. Continue reading at The Bookseller
[ The Bookseller | 2018-08-17 00:00:00 UTC ]
More news stories like this |