Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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If you're a student who's been assigned to write an essay about an Ian McEwan novel, there's one person you shouldn't ask for help: Ian McEwan. The Man Booker Prize-winning British author, known for his novels "Amsterdam" and “Atonement,” told the Daily Mail that he offered to help one student... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-05-07 00:00:00 UTC ]
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As publishers flee Facebook, will Snapchat help cushion the fall? You probably thought platform-specific publishing was so 2017, but maybe not! NowThis announced today a breaking news channel to be consumed on Snapchat Discover. It will be called NowBreaking, and will launch in June.Read Full Story Continue reading at Fast Company
[ Fast Company | 2018-05-03 00:00:00 UTC ]
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In a series of panels held at its annual meeting in New York City, the Book Industry Study Group looked at the biggest issues facing the publishing supply chain today, including returns, POD technology, and millennial consumers. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-05-01 00:00:00 UTC ]
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'In an industry where everything is returnable, why are we out of stock so often?' is the kind of question tackled at the Book Industry Study Group's annual meeting last week, focus on the supply chain. The post BISG’s Annual Meeting: Making 2018 Our ‘Metadata Year’ appeared first on Publishing... Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2018-05-01 00:00:00 UTC ]
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Company tells Australian regulator that news makes up just 5% of content shared, and downplays its collection and use of people’s data• Sign up to receive the top stories in Australia every day at noon Facebook has told the Australian competition regulator that news makes up just 5% of the... Continue reading at The Guardian
[ The Guardian | 2018-04-24 00:00:00 UTC ]
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In a groundbreaking study of more than two million books published in North America between 2002 and 2012, scholars found that books by women authors are priced 45% less than those of their male counterparts. The researchers, sociologist Dana Beth Weinberg and mathematician Adam Kapelner, both... Continue reading at Fast Company
[ Fast Company | 2018-04-23 00:00:00 UTC ]
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About six months into his new role as managing director of the Bureau international de l'édition française, or BIEF, Nicolas Roche is leading the French publishing industry's outreach program to open new markets and develop new readership for France's literature. The post BIEF’s Nicolas Roche on... Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2018-04-20 00:00:00 UTC ]
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Religion and spirituality publishers offer a plethora of books for people coping with problems. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-04-20 00:00:00 UTC ]
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Does the burgeoning technology—best known in the finance industry for powering cryptocurrencies like Bitcoin—hold promise for publishing? Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-04-11 00:00:00 UTC ]
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The Week in Libraries: March 30, 2018: At PLA, librarians show they ‘get it’; Libraries get a bump in the 2018 federal budget (and a warning for next year); And the New York Times looks at two of Wikipedia’s young citizen editors. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-03-30 00:00:00 UTC ]
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At a press event in New York City, Google announced today that it's rolling out the Google News Initiative, in which it's investing $300 million over the next three years. The goal is to help publishers make money and to combat "fake news," which consists of several products designed to help... Continue reading at AdWeek
[ AdWeek | 2018-03-21 00:00:00 UTC ]
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Women are half the world's population and the majority of university graduates. They are most of the young doctors, lawyers and accountants. A girl can grow up to be a prime minister, a priest, a prison guard, and yes, even a princess. There's a million and one ways to be a woman in today's... Continue reading at Stuff
[ Stuff | 2018-03-16 00:00:00 UTC ]
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A painting that has been hanging at California’s landmark Hearst Castle for decades has been identified as a 17th century work after two guides noticed a previously undetected monogram and inscription when sunlight illuminated them last fall. The markings allowed museum director Mary Levkoff to... Continue reading at Los Angeles Times
[ Los Angeles Times | 2018-03-09 00:00:00 UTC ]
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The morning session at PubTechConnect, a day-long conference on publishing and technology, featured recurring discussions on adapting to technologies and creating "authentic" content. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-03-07 00:00:00 UTC ]
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One of the breakout first novels of 2018 has been aided by a creative, targeted and persistent campaign. Continue reading at The Bookseller
[ The Bookseller | 2018-03-03 00:00:00 UTC ]
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Facebook is putting its money where its mouth is when it comes to supporting local news publishers, putting $3 million toward helping some of them boost their digital subscription totals. Head of news partnerships Campbell Brown announced in a blog post that the Facebook Journalism Project... Continue reading at AdWeek
[ AdWeek | 2018-02-28 00:00:00 UTC ]
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Activists have interrupted Francisco Cantú's tour for his buzzed-about new book 'The Line Becomes a River: Dispatches from the Border,' after descending upon a reading the author did in San Francisco. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-02-23 00:00:00 UTC ]
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Sales of David Walliams’ Bad Dad helped revenue at HarperCollins grow by $3 million year-on-year in the second quarter to $469 million. Continue reading at The Bookseller
[ The Bookseller | 2018-02-10 00:00:00 UTC ]
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Ben Lerer brought together four leading lifestyle brands to create Group Nine Media; he's among the most forward-looking CEOs working at the intersection of new platforms and innovative content. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-02-09 00:00:00 UTC ]
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A behind-the-scenes look at how three publishers are succeeding with new products and a new strategy. The post Why Publishers Are Winning With Custom Content Studios appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2018-02-01 00:00:00 UTC ]
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