Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Mark Zuckerberg says he wants to ensure Facebook is good for people’s wellbeing – but its business model remains unalteredWhen Facebook announced it was tuning out publishers and brands to focus on friends, family and “meaningful interactions”, my immediate response was relief. I desperately... Continue reading at The Guardian
[ The Guardian | 2018-01-15 00:00:00 UTC ]
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Overwhelming demand for the book has generated wait lists that rival such all-time bestsellers as 'Harry Potter' and 'Fifty Shades of Gray.' Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-01-08 00:00:00 UTC ]
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It's no secret that Facebook is a great way for retailers to target and reach audiences. In a blog post published today, Facebook details just how well holiday campaign ads worked for retailers. Overall, Facebook saw online mobile conversions increase 64 percent across its ad partners on Cyber... Continue reading at AdWeek
[ AdWeek | 2018-01-06 00:00:00 UTC ]
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Facing high demand and a pushed-up pub date, booksellers big and small are scrambling to get copies of Michael Wolff's political exposé. Continue reading at Publishers Weekly
[ Publishers Weekly | 2018-01-05 00:00:00 UTC ]
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Author Matthew Salesses' wife, Cathreen, was diagnosed with cancer in March, not long after the birth of their second child. Now, friends and colleagues in the Asian American writing community are offering literary rewards in a GoFundMe campaign to support the family. Author Margaret Rhee... Continue reading at Los Angeles Times
[ Los Angeles Times | 2017-12-21 00:00:00 UTC ]
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Fidji Simo, Facebook’s vp of product, says the platform recognizes that publishers need multiple ways to monetize their video and other content there. The post ‘Monetization is top of mind’: Facebook’s Fidji Simo says she wants to help creators to make money appeared first on Digiday. Continue reading at Digiday
[ Digiday | 2017-12-18 00:00:00 UTC ]
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Famous faces, including many comedians with tales of recovery from their own traumas, are dispensing life lessons in the latest publishing trendOnce the post-Christmas slump lifts and 2018 looms, an unprecedented crowd of well-known faces will be waiting to take readers by the hand and guide... Continue reading at The Guardian
[ The Guardian | 2017-12-17 00:00:00 UTC ]
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#celebrity autobiographies
Quentin Blake and Neil Gaiman were among the authors and illustrators who helped to raise more than £160,000 for the House of Illustration on Monday evening (11th December). Continue reading at The Bookseller
[ The Bookseller | 2017-12-13 00:00:00 UTC ]
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The $35 hardcover features hundreds of photographs of President Obama plus a foreword by the former president, and Amazon and BN.com report that the book is out-of-stock. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-12-11 00:00:00 UTC ]
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Its pages are filled with history but a very modern invention has helped bring an old subject bang-up-to-date, Continue reading at Stuff
[ Stuff | 2017-12-07 00:00:00 UTC ]
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Penguin Random House’s chief financial officer (CFO) in the US, Milena Alberti, is leaving the company at the end of this year. Continue reading at The Bookseller
[ The Bookseller | 2017-12-02 00:00:00 UTC ]
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Man Booker International Prize-winning translator and publisher Deborah Smith is to support national charity The Reader by match-funding donations to the total value of £5,000. Continue reading at The Bookseller
[ The Bookseller | 2017-11-29 00:00:00 UTC ]
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You don’t have to completely trust that you’re up to snuff. You just need to trust people who believe that you are. A couple years ago, my mentor and friend Stephen Key asked if I’d be interested in writing for Entrepreneur, the online magazine he’d been contributing to for years. “They’re... Continue reading at Fast Company
[ Fast Company | 2017-11-28 00:00:00 UTC ]
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Magazine publisher and broadcast company Meredith Corp. is acquiring Time Inc. in a deal valued at $2.8 billion as it seeks to adapt to the publishing industry’s challenge of migrating from print to the digital age. The Des Moines-based company said Sunday it would pay $18.50 a share for New... Continue reading at Los Angeles Times
[ Los Angeles Times | 2017-11-28 00:00:00 UTC ]
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Texans will not get a say in editorial decisions, says Meredith, as it hails ‘transformative’ deal to merge magazine stablesMeredith Corporation has announced that it is buying the Time Inc publishing group in a “transformative” $1.8bn deal that joins two huge magazine companies. Meredith, which... Continue reading at The Guardian
[ The Guardian | 2017-11-27 00:00:00 UTC ]
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Two years after joining Simon & Schuster as the assistant to Alice Mayhew, Roberts made his first acquisition, buying what would become the rap memoir 'The Autobiography of Gucci Mane.' It's now a bestseller. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-11-24 00:00:00 UTC ]
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In the first public hearing on the plan to renvovate the historic Stephen A. Schwarzman main library, NYPL officials promised to the concerns and desires of their constituents. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-11-21 00:00:00 UTC ]
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At outlets that report to NPD BookScan, unit sales of print books were 1% higher in the week ended Nov. 5, 2017, than in the comparable week in 2016. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-11-10 00:00:00 UTC ]
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Despite spending half of his life at Sourcebooks, Stocke, who was promoted in September to senior v-p and editorial director, is at heart a bookseller. Here's why. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-11-10 00:00:00 UTC ]
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A developing partnership between Oxford University Press and edtech start-up Lingokids promises to be “a step change” in scale from previous link-ups undertaken by the publisher, says Joseph Noble, OUP’s head of partnerships and innovation. Continue reading at The Bookseller
[ The Bookseller | 2017-11-07 00:00:00 UTC ]
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