Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
News tagged with:
#customer service
#front lines
#improving collaboration
#financial institutions
BookCon, which returned to New York City and to a two-day format, drew a strong crowd, continuing to skew towards female readers of YA literature. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-06-05 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#female readers
#ya literature
Sonia Friedman tells Desert Island Discs about bringing the best-selling book character to the stage. Continue reading at BBC News
[ BBC News | 2017-06-04 00:00:00 UTC ]
More news stories like this |
A single word in the language of a law passed in Pennsylvania last year could have long-ranging implications for companies that use or provide a common service — technical support. The so-called "help desk tax" emanated from Act 84, a statute designed to levy the Pennsylvania Sales and Use Tax... Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2017-05-25 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#digital downloads
#online services
Stop by the PW BookExpo Librarians’ Lounge (Booth 875) to speak with Baker & Taylor representatives, who will be om hand throughout BookExpo. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-05-25 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#baker taylor
On Friday, June 2, from 11:00 a.m.–12:30 p.m. stop by the PW BookExpo Librarians’ Lounge (Booth 875) to meet some of the authors anchoring Harlequin’s newest publishing programs. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-05-25 00:00:00 UTC ]
More news stories like this |
On Thursday, June 1, from 11 a.m.–12:30 p.m. stop by the PW BookExpo Librarians’ Lounge (Booth 875) to the bestselling authors, courtesy of Little, Brown Books for Young Readers. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-05-25 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#ryan graudin
#bestselling authors
#brown books
#young readers
While living and working as an account executive for D Magazine in Dallas in 2009, she was diagnosed with stage 4 non-Hodgkin’s lymphoma and underwent chemo treatments for six months, and was then declared cancer free. “It taught me not to take anything for granted. And made me realize that... Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2017-05-19 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#account executive
The Hay Festival has agreed to continue to fund part of Hay-on-Wye Library’s operating costs offering a “short-term fix for a long-term problem". Continue reading at The Bookseller
[ The Bookseller | 2017-05-18 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#hay festival
Hay House UK has won the rights to publish Gabrielle Bernstein’s new book The Judgement Detox after a “heated” five-way auction. Continue reading at The Bookseller
[ The Bookseller | 2017-05-16 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#heated five-
Celebrating this year's class of inspiring women who make magazine media a dynamic industry. The post Meet the 2017 Folio: Top Women in Media appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-05-16 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#post meet
#media appeared
#top women
#dynamic industry
The publishing industry has rallied round to help the independent Big Green Bookshop after one of its owners sent out a desperate tweet appealing for customers because they were “seriously skint”. Continue reading at The Bookseller
[ The Bookseller | 2017-04-27 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#publishing industry
#rallied round
For the first time in its 129-year history, the Financial Times said digital advertising revenue has surpassed print. The company credits a chunk of its success to content marketing studio Alpha Grid, which it acquired a controlling stake in last June.The Alpha Grid acquisition was part of a... Continue reading at Advertising Age
[ Advertising Age | 2017-04-20 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#controlling stake
#larger trend
#premium publishers
#bottom line
#branded content
#$11 million
Kobo has acquired the technology platform and staff of Shelfie, a now defunct service that offered consumers the ability to get free or discounted ebook editions of print titles that they already owned. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-04-07 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#technology platform
#print titles
Rakuten Kobo will use Shelfie's tech to identify reader preferences for recommendations and to offer ebook editions of print books owned by users. The post Canadian Retail: Rakuten Kobo Acquires Shelfie Technology appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-04-05 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#rakuten kobo
Google, Facebook, et al are in reality media companies and must accept the responsibilities that go with it Attention, like snow, comes in two varieties; the fun, beautiful kind, and the “wrong” kind, the kind that stops trains and freezes democracy. Recently the seemingly unstoppable digital... Continue reading at The Guardian
[ The Guardian | 2017-04-02 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#largest repository
#fake news
#british government
The PubTech Connect conferences features a stellar lineup of tech industry leaders. Here are interviews and articles about them. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-03-27 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#pubtech connect
#stellar lineup
Afro-Caribbean bookshop New Beacon Books has decided to remain open due to the “fantastic response” from the public following the announcement of its impending closure. Continue reading at The Bookseller
[ The Bookseller | 2017-03-25 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#beacon books
Citizen AID is a free UK-developed iOS, Android and Windows app which gives advice on the best immediate response to a bomb blast or armed attack. It’s essentially an ebook with simple step-by-step guidance on how to deal with different situations. Some of this seems very obvious. If there’s an... Continue reading at Betanews
[ Betanews | 2017-03-24 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#terror attack
#bomb blast
Instagram will soon be about more than browsing your friends' photographic adventures. The social service tells Bloomberg that it will soon add an option to book appointments by visiting a company's profile. Yes, you could schedule that overdue hai... Continue reading at Engadget
[ Engadget | 2017-03-22 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#book appointments
Blackwell’s losses deepened in its last financial year, with the move of one of its flagship campus shops in Manchester to a temporary venue a contributing factor. Continue reading at The Bookseller
[ The Bookseller | 2017-03-18 00:00:00 UTC ]
More news stories like this | News stories tagged with:
#financial year