Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Simon & Schuster's worldwide sales grew 1% in the third quarter, up from $226m to $228m (£175m). Continue reading at The Bookseller
[ The Bookseller | 2017-11-04 00:00:00 UTC ]
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Each November for the past 18 years, thousands of writers have taken the National Novel Writing Month challenge, creating a 50,000-word novel draft in 30 days. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-10-27 00:00:00 UTC ]
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Speech by company executive contradicts denial by Trump campaign that claimed the company used its own data and Facebook data to help the campaignCambridge Analytica used its own database and voter information collected from Facebook and news publishers in its effort to help elect Donald Trump,... Continue reading at The Guardian
[ The Guardian | 2017-10-26 00:00:00 UTC ]
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Putting customer needs at the heart of your thinking, and letting that drive the change, and pace of change, in your business is the number one lesson for an academic publisher as it navigates the digital transition, according to Brian A Napack, the newly appointed president and c.e.o. of John... Continue reading at The Bookseller
[ The Bookseller | 2017-10-26 00:00:00 UTC ]
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Authors are drawing on religious and spiritual practices to show readers ways to find happier, healthier, and more faith-filled lives. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-10-23 00:00:00 UTC ]
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With three of the four major book segments posting double-digit gains, unit sales of print books were 8% higher in the week ended Oct. 15, 2017, than in the similar week in 2016 at outlets that report to NPD BookScan. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-10-20 00:00:00 UTC ]
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Investigation finds Russians posing as Americans made payments to activistsRevelations likely to put further spotlight on Russian meddling in US electionRussian trolls posing as Americans made payments to genuine activists in the US to help fund protest movements on socially divisive issues,... Continue reading at The Guardian
[ The Guardian | 2017-10-17 00:00:00 UTC ]
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Every era has its own fairy tales—fables that teach children what a princess looks like, and what monsters they should fear. According to the short stories in Her Body and Other Parties, Carmen Maria Machado’s exhilarating debut collection, a finalist for the National Book Award in fiction, our... Continue reading at Slate
[ Slate | 2017-10-16 00:00:00 UTC ]
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The editorial director of Riverhead is on a roll this awards season with one book on the Man Booker Prize shortlist, another on the National Book Awards shortlist, and a third whose author was named one of the National Book Foundation’s “5 Under 35.” Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-10-13 00:00:00 UTC ]
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One of the most famous lines associated with a government sex scandal was uttered in 1963 by Mandy Rice-Davies, a party girl and peripheral player in the Profumo affair, which helped bring down Harold Macmillan’s Tory government. Informed during an appearance on the witness stand that one of the... Continue reading at Los Angeles Times
[ Los Angeles Times | 2017-10-11 00:00:00 UTC ]
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The ones to watch for this week at the Frankfurter Buchmesse: Here are eight of the Frankfurt Fellows, a group of up-and-coming talent in global publishing. The post The Faces of Frankfurt’s Future: Meet the Frankfurt Fellows appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-10-10 00:00:00 UTC ]
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Authors David Walliams, David Nicholls and S J Watson are among those who have pledged money to crowdfund the publication of journalist Matt Cain’s book after it was rejected more than 30 times by traditional publishers. Continue reading at The Bookseller
[ The Bookseller | 2017-10-07 00:00:00 UTC ]
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“What a difference a year makes,” said Book Industry Study Group (BISG) chair Maureen McMahon, president of Kaplan Publishing, convening its annual general meeting in New York on 25th September. Continue reading at The Bookseller
[ The Bookseller | 2017-09-28 00:00:00 UTC ]
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The Book Industry Study Group devoted a large portion of its annual meeting held Monday to supply chain issues, with the relatively new phenomenon of third party resellers on Amazon being able to win buy buttons an issue panelists expressed particular concern about. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-09-26 00:00:00 UTC ]
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Barnes & Noble chairman Len Riggio gave new company CEO Demos Parneros his firm support, calling Parneros "the perfect fit" to help the company grow its top line and improve profits. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-09-19 00:00:00 UTC ]
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For more than 20 years, the Eddie & Ozzie Awards have recognized excellence in magazine editorial and design. Take a look at this year's finalists. The post Meet the 2017 Folio: Eddie & Ozzie Award Finalists appeared first on Folio:. Continue reading at Folio Magazine
[ Folio Magazine | 2017-09-01 00:00:00 UTC ]
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In its 31st year, Buchmesse's annual Rights Meeting on 'Book Fair Tuesday' focuses on Asian licensing, social media, and a burgening audio market. The post At This Year’s Frankfurt Rights Meeting: ‘Change Is the New Constant’ appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2017-08-31 00:00:00 UTC ]
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Scholastic, Hachette, Simon & Schuster, Macmillan, and Penguin Random House are among the big New York houses who are offering their support—in the form of books and, in some cases, food and shelter—to those in flood-ravaged Southeast Texas. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-08-30 00:00:00 UTC ]
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Simon & Schuster US has pledged to help libraries and retailers hit by the flooding from 'catastrophic' Hurricane Harvey. Continue reading at The Bookseller
[ The Bookseller | 2017-08-30 00:00:00 UTC ]
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One Houston area bookstore reported trouble from flooding, while most others will re-open today after days being closed in the wake of devastating Hurricane Harvey. Continue reading at Publishers Weekly
[ Publishers Weekly | 2017-08-29 00:00:00 UTC ]
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