Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#customer service
#front lines
#improving collaboration
#financial institutions
Amid escalating tension with China, executives at Google and Facebook argue that tough regulations against tech will hurt US competitiveness. Continue reading at Wired
[ Wired | 2019-05-23 11:00:00 UTC ]
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#big tech
Federal lawmakers from Maryland and West Virginia have demanded a meeting with the owner of the Luke Mill, a Western Maryland paper factory shutting down this month. A Verso Corp. spokeswoman said CEO Les Lederer “expects to have a conversation” with the members of Congress and officials are... Continue reading at Baltimore Sun
[ Baltimore Sun | 2019-05-21 23:00:00 UTC ]
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#west virginia
Thanks to globe-spanning social platforms like Facebook, YouTube, and Twitter, misinformation (any wrong information) and disinformation (intentional misinformation like propaganda) Continue reading at Editor & Publisher
[ Editor & Publisher | 2019-05-21 16:33:04 UTC ]
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#fight misinformation
The camera whirs into focus. Distorts. Whirs into focus again. Scanlines and static make the scene hard to process at first, but they slowly fade. There’s an astronaut here—Emma Fisher, one of your crew. She sounds worried. “That wasn’t good. SAM, run your self diagnostic procedure. What... Continue reading at PC World
[ PC World | 2019-05-21 14:00:00 UTC ]
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#artificial intelligence
It’s hard to go a month these days without seeing yet another report decrying the lack of trust readers have Continue reading at Editor & Publisher
[ Editor & Publisher | 2019-05-21 07:00:51 UTC ]
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#digital publishing
In “Down From the Mountain,” Bryce Andrews delivers a first-hand account of the dilemmas facing farmers in bear country. Continue reading at The Washington Post
[ The Washington Post | 2019-05-17 12:11:53 UTC ]
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On Thursday, May 30, from 9:30-10:30 a.m. join Disney in the Librarians' Lounge for a chance to meet the author and take home a signed teachers' edition. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-14 04:00:00 UTC ]
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#join disney
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On Wednesday, May 29, from 3:30 to 4:30 p.m., you can meet some of Vesuvian’s top authors in the Librarians' Lounge (booth 557) and grab some of your first signed copies of the show. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-14 04:00:00 UTC ]
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#top authors
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On Thursday, May 30, from 11:00 a.m. to noon, join Harlequin in the Librarians' Lounge (booth 557) to meet four great authors, and take home some signed copies. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-14 04:00:00 UTC ]
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#great authors
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On Wednesday, May 29, from 2:00-3:00 p.m., join Sourcebooks in the Librarians' Lounge (booth 557) to meet the author famous for explaining big ideas to little kids. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-14 04:00:00 UTC ]
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On Friday, May 31, from 9:30 to 10:30 a.m., join Random House Children's Books in the Librarians' Lounge (Booth 557) for an exclusive talk with some of the creators behind the publishers' inclusive new publishing program. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-14 04:00:00 UTC ]
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Welcome to the latest edition of Ad Age Publisher’s Brief, our roundup of news from the world of content producers across digital and print. Got a tip? Send it our way. Joining us late? Here's the previous edition. As Angela Doland notes in Ad Age’s Wake-Up Call this morning, citing a... Continue reading at Advertising Age
[ Advertising Age | 2019-05-10 00:00:00 UTC ]
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#bleacher report
#instagram stories
#app downloads
#york post
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#bloomberg businessweek
The Readmagine event in Madrid this June includes the International Digital Distributors Meeting and discussions on ebooks, AI, and other tech topics. The post Spain’s Readmagine and Digital Distributors Meeting Announce Programming appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2019-05-07 00:00:00 UTC ]
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#post spain
Among three decisions handed down at a May 6 conference, Judge John G. Koeltl ruled that Barnes & Noble's countersuit against former CEO Demos Parneros can proceed. But in a twist, the judge held that an indemnification clause in Parneros's contract called for the company to advance... Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-06 04:00:00 UTC ]
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#legal costs
#judge john
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This year’s BISG annual meeting, held April 26 at the Harvard Club in New York City, surveyed a range of trends across the publishing supply chain. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-05-03 04:00:00 UTC ]
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#harvard club
The BISG annual meeting, held April 26 at the Harvard Club in New York City, opened with a panel focused on the challenge of meeting demands for paper and printing after a year of dramatic declines in paper capacity in 2018. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-04-29 04:00:00 UTC ]
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#harvard club
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Rich Hill wasn’t the only veteran member of the Dodgers battery to return from the injured list Sunday. Catcher Russell Martin made his first start since being sidelined April 10 because of lower-back inflammation, an addition that will reduce fellow catcher Austin Barnes’ playing time but should... Continue reading at Los Angeles Times
[ Los Angeles Times | 2019-04-29 00:00:00 UTC ]
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#austin barnes
#veteran member
Just in time for World Book Day, filmmaker Max Joseph delivers a visual essay that will soothe your reading FOMO. A recent study found that we spend more than a quarter of the day engaging with digital content. That means, on average, 8.8 hours a day are spent on social media, watching videos,... Continue reading at Fast Company
[ Fast Company | 2019-04-23 00:00:00 UTC ]
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#digital content
#watching videos
#younger generations
Dan Fogelman, the creator of “This is Us,” shared the story in a heartwarming Twitter thread. Continue reading at The Huffington Post
[ The Huffington Post | 2019-04-18 21:29:01 UTC ]
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Speculative writers flesh out our passing thoughts into complete, functioning societies and explore how they might unfold. Continue reading at The Conversation
[ The Conversation | 2019-04-18 09:22:03 UTC ]
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#make sense
#science fiction