Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#customer service
#front lines
#improving collaboration
#financial institutions
An eerily portentous action thriller, a moody crime novel, a trip back in time, a P.I. on the brink and more. Continue reading at The Washington Post
[ The Washington Post | 2020-02-17 14:00:00 UTC ]
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Do some good and help these classrooms build inclusive libraries by donating or spreading the word about their projects. Continue reading at Book Riot
[ Book Riot | 2020-02-14 11:41:33 UTC ]
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#libraries
BMI held its first Book Manufacturing Mastered seminar February 10–11 in New York City. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-02-14 05:00:00 UTC ]
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#talk shop
Could a bespoke book subscription service break you out of your reading rut or encourage you to explore new genres?Heywood Hill bookshop has stood on the same spot since 1936. It inhabits a Georgian townhouse at 10 Curzon Street in Mayfair, London, a blue plaque outside commemorating its most... Continue reading at The Guardian
[ The Guardian | 2020-02-13 11:00:00 UTC ]
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#fighting back
#blue plaque
#nancy mitford
#heywood hill
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Christopher Knowlton posits that the state’s real estate bubble led to the Great Depression. Continue reading at The Washington Post
[ The Washington Post | 2020-01-31 19:10:52 UTC ]
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Walk into a contemporary bookstore and self-help manuals are likely to be among the first books you’ll see. In my local Barnes & Noble, a “self-improvement” section is featured in the vestibule, luring customers before they even open the store’s main doors. Inside the store, the boundary... Continue reading at Literrary Hub
[ Literrary Hub | 2020-01-29 09:49:07 UTC ]
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The company grew from a scrappy startup to a digital media player. Now it’s clinging to life after mass layoffs. Continue reading at Wired
[ Wired | 2020-01-28 12:00:00 UTC ]
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On the heels of the hygge craze, a rush of new books delve into fika, ichigo ichie and other lessons from around the globe. Continue reading at The Washington Post
[ The Washington Post | 2020-01-15 14:00:00 UTC ]
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#books delve
More than 130 adult and children’s authors and illustrators will be attending this year’s Winter Institute. Here are authors coming this year who serve as proof that kids’ and YA books and authors continue to be key to the fair. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-01-10 05:00:00 UTC ]
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#authors continue
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More than 130 adult and children’s authors and illustrators will be attending this year’s Winter Institute. Here are well-known and up-and-coming adult authors who will be signing at the conference. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-01-10 05:00:00 UTC ]
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Barnes & Noble Education hired Morgan Stanley to serve as its financial adviser as it looks for ways to increase shareholder value in a fast-changing college material market. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-01-09 05:00:00 UTC ]
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When libraries help people in cold weather, they become a critical service for teens, the elderly, and unsheltered people. Continue reading at Book Riot
[ Book Riot | 2020-01-07 11:35:59 UTC ]
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1. Introduction: Everybody Loves Diversity WHAT SELF-RESPECTING white progressive isn’t all in on diversity? Why, no one! Everyone’s for diversity. This includes all the main pillars of the American literary establishment, what I’ll call Big Lit — the Big Five publishers, The New York Times Book... Continue reading at Los Angeles Review of Books
[ Los Angeles Review of Books | 2020-01-02 18:00:51 UTC ]
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#mexican americans
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Nicholas Shaxson argues that big banks are thriving at the expense of everyone else. Continue reading at The Washington Post
[ The Washington Post | 2019-12-27 13:00:00 UTC ]
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A series of works of graphic memoir by Zuiker Press offers true stories on a range of modern social issues faced by teenagers and told by teens themselves. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-12-20 05:00:00 UTC ]
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#graphic memoir
BizBash, the 19-year old B2B media company for events organizers, has been acquired by Connect Meetings for an undisclosed sum, both sides announced. A subsidiary of the UK-based, global tradeshow company Tarsus Group, Connect serves meeting planners—in particular, those who organize corporate,... Continue reading at Folio Magazine
[ Folio Magazine | 2019-12-17 20:01:44 UTC ]
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#caption id=
#key area
#publicly traded
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#past month
#south africa
Moments of trust and connection from customers make the holiday spirit real for booksellers. Continue reading at Publishers Weekly
[ Publishers Weekly | 2019-12-16 13:00:34 UTC ]
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A look at recent books that use FaceTime, A.I. and other innovations to spice up the genre. Continue reading at The Washington Post
[ The Washington Post | 2019-12-15 14:00:00 UTC ]
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#romance novels
#recent books
Raymond AntrobusWho/ What inspired you to start writing? I never started writing poetry with the intention of writing books until publishers approached me. I was happy to write poems and travel and read the poems for audiences. I live poem by poem. The idea of a book of poems doesn’t really... Continue reading at British Council global
[ British Council global | 2019-12-05 12:09:15 UTC ]
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#ian fleming
#james bond
#high seas
#first novel
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We talk a lot on these parts about supporting indie bookstores, but this story from The Washington Post adds an extra layer of of urgency: Patrick Darby, who worked as a bookseller at big chain stores for many years before starting his own shop, Novel Books, is in dire straits. Darby opened... Continue reading at Literrary Hub
[ Literrary Hub | 2019-12-04 20:41:36 UTC ]
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#extra layer
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#bookseller