Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Sophie Bradshaw, former non-fiction publisher at The History Press, has launched a new literary agency and editorial consultancy, drawing on her 17 years’ experience in the industry. Continue reading at The Bookseller
[ The Bookseller | 2020-05-21 08:11:42 UTC ]
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THREE MUSLIM GIRLS — two sisters and their cousin — stood in the sunshine on the grounds of the Diggi Palace Hotel in Jaipur, where the world’s largest literary festival took place over five days in late January. All around them, young people streamed into the sprawling compound, before a... Continue reading at Los Angeles Review of Books
[ Los Angeles Review of Books | 2020-05-14 17:00:42 UTC ]
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By the end of the week, Barnes & Noble will have 51 bookstores open for in-store shopping. In addition, 500 stores are now offering curbside pickup. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-05-13 04:00:00 UTC ]
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As states establish reopening timelines and Covid-19 infection rates continue to rise in various parts of the country, bookstores are not reopening in any conventional sense—nor do many owners intend to. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-05-12 04:00:00 UTC ]
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An independent publisher has produced signage and distancing guides to help welcome customers of newly reopened French bookshops. The post Coronavirus Worklife: A Publisher Helps Prepare France’s Reopening Bookshops appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2020-05-06 11:46:44 UTC ]
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A reader on how Roxane Gay's memoir HUNGER helped her overcome a fear of writing about her partial paralysis and disability within Black feminism. Continue reading at Book Riot
[ Book Riot | 2020-05-06 10:39:34 UTC ]
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Daniel Radcliffe, David Beckham and Dakota Fanning are among a handful of celebrities who will be reading various chapters of “Harry Potter and the Philosopher’s Stone/Sorcerer’s Stone” exclusively on Spotify. The move underscores the streaming giant's efforts to invade all things digital audio. Continue reading at Advertising Age
[ Advertising Age | 2020-05-05 18:54:51 UTC ]
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Souvenir Press will publish The Sunny Nihilist by former Vice editor Wendy Syfret. Continue reading at The Bookseller
[ The Bookseller | 2020-04-30 15:51:07 UTC ]
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With sales at some bookstores down by as much as 80% since the outbreak of the coronavirus, the U.K. Booksellers Association has written to the Chancellor of the Exchequer outlining steps the government can take to support the industry. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-04-29 04:00:00 UTC ]
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The chancellor Rishi Sunak has announced a new micro-loan scheme for small businesses, to alleviate the impact of the coronavirus lockdown. Continue reading at The Bookseller
[ The Bookseller | 2020-04-27 14:18:05 UTC ]
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If it wasn’t already obvious that the media industry was in dire straits before the coronavirus came along, it has become abundantly obvious now. Every day, it seems, news outlets large and small are announcing waves of furloughs, salary cuts, and layoffs for significant numbers of their... Continue reading at Columbia Journalism Review
[ Columbia Journalism Review | 2020-04-24 11:57:00 UTC ]
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This is Personal Space: The Memoir Show, with Sari Botton. On this episode, Sari talks with Alia Volz, the author of reported, historical memoir, Home Baked: My Mom, Marijuana, and the Stoning of San Francisco — about being raised by colorful hippie parents who ran an illegal pot-brownie... Continue reading at Literrary Hub
[ Literrary Hub | 2020-04-23 20:00:24 UTC ]
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The International Publishers Association (IPA) has called on world governments to help the global book trade using economic stimulus packages during the coronavirus pandemic. Continue reading at The Bookseller
[ The Bookseller | 2020-04-23 11:28:36 UTC ]
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'Always Home' author Fanny Singer worries more about running out of garlic than toilet paper. Continue reading at Los Angeles Times
[ Los Angeles Times | 2020-04-22 22:32:48 UTC ]
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The New York Comic Con has become a certifiable blockbuster show, with more than 200,000 tickets sold. The event is centered in the Javits Center but also includes Madison Square Garden and the... To view the full story, click the title link. Continue reading at Crains New York
[ Crains New York | 2020-04-21 18:29:44 UTC ]
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Ingram Content Group is launching Bookfinity, an online site designed to generate personalized book recommendations and drive book sales using technology. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-04-21 04:00:00 UTC ]
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The photography community is fighting back with print sales to raise money for struggling artists during the COVID-19 recession. As the coronavirus pandemic forces us to embrace living remotely, often limiting our connection to the outside world to digital platforms and images, professional... Continue reading at Fast Company
[ Fast Company | 2020-04-18 12:31:45 UTC ]
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Trade associations and other organizations have stepped up to provide information and resources to help those in the book publishing industry navigate the crisis. Below is an overview of what a number of groups are doing. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-04-17 04:00:00 UTC ]
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