Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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Booksellers are relying on support and innovation from publishers to help drive sales this year, as the industry's retailers urge the public to shop locally. Continue reading at The Bookseller
[ The Bookseller | 2020-11-19 07:03:01 UTC ]
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Jared Shurin, author, editor and head of strategy at M&C Saatchi World Services, has urged publishers and booksellers to focus on customer insight to grow and retain their audiences. Continue reading at The Bookseller
[ The Bookseller | 2020-11-17 09:46:18 UTC ]
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California’s self-help and spirituality publishers step up to provide encouragement Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-11-13 05:00:00 UTC ]
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Authors Kim Stanley Robinson and Malka Older discuss how storytelling can help us govern for the future. Continue reading at Slate
[ Slate | 2020-11-11 14:15:00 UTC ]
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You would expect the recent coronavirus crisis to have helped digital entertainment, but with reading it is still led by the traditional hardback and softback formats. However, the pandemic is helping to dethrone physical books, as people are more cautious about going out. While paper books... Continue reading at Betanews
[ Betanews | 2020-11-11 10:35:53 UTC ]
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As COVID cases surge to record numbers and Republicans flirt with a paper coup the future of the nation’s bookstores remains perilous. Yes, we all have a lot to worry about—but if you care about that unwieldy, amorphous thing called literary culture, please spare a moment (or a dollar) to... Continue reading at Literrary Hub
[ Literrary Hub | 2020-11-10 16:14:32 UTC ]
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The B2B digital publisher generated $60 million in revenue in 2020, ahead of expectations going into the year. The post ‘Help us solve goals that we can’t solve in person’: How Industry Dive soared revenue as B2B budgets migrated to digital appeared first on Digiday. Continue reading at Digiday
[ Digiday | 2020-11-10 05:01:23 UTC ]
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Anthology, based in Boca Raton, partners with over 2,000 colleges across 30 countries. Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2020-11-09 17:38:19 UTC ]
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Literature funding has been cut brutally in recent years and writers' incomes are disastrously low. Yet books shape our national identity, forming an often invisible bedrock for the wider economy. Continue reading at The Conversation
[ The Conversation | 2020-11-08 19:05:31 UTC ]
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Wesley J. Wildman and Kate Stockly discuss the relationship between technology and spirituality Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-11-06 05:00:00 UTC ]
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Fred Klein, who helped make Bantam Books a major force in mass market paperback publishing in the 1960s and 1970s, died on October 22. He was described by a former colleague as "the greatest ringmaster the publishing world has ever known.” Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-11-02 05:00:00 UTC ]
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One reader shares her thoughts on reading manga as an exercise in feeling by proxy and finding emotional catharsis in their character arcs. Continue reading at Book Riot
[ Book Riot | 2020-10-29 10:39:00 UTC ]
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The Spare Room Project is collaborating with Penguin Random House to temporarily transform into "The Space Zoom Project" – an adaptation of the scheme in light of continued home-working across the industry. Continue reading at The Bookseller
[ The Bookseller | 2020-10-27 21:12:52 UTC ]
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Nancy Bass Wyden, owner of Strand Book Store, with two locations in Manhattan, has posted an open letter on social media asking for help from the local community, saying sales are down 70% and the need for more support has become urgent. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-10-23 04:00:00 UTC ]
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Great Lakes Independent Booksellers Association members raised concerns during its annual membership meeting about the strategy behind the rollout to the ABA's Boxed Out marketing campaign. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-10-21 04:00:00 UTC ]
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When the internet was in its infancy, Fauzia Burke, a tech-savvy publicity and marketing professional, quit her publishing job and launch FSB Associates, a book publicity firm. 25 years later, it's clear she made the right call. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-10-16 04:00:00 UTC ]
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The company said that email addresses, physical addresses, and phone numbers were all potentially exposed, although payment information is said to be safe. Soon after Barnes & Noble apologized for a “serious network issue” that affected some users of its website and people trying to load... Continue reading at Fast Company
[ Fast Company | 2020-10-15 14:16:35 UTC ]
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“The Silence” feels like Apocalypse Lite for people who don’t want to get their hands dirty. Continue reading at The Washington Post
[ The Washington Post | 2020-10-12 10:08:43 UTC ]
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When Covid-19 began to take its toll on New York City's economy in mid-March, Harlem Community News publisher Pat Stevenson didn't know how she would survive. Stevenson's revenue is completely... To view the full story, click the title link. Continue reading at Crains New York
[ Crains New York | 2020-10-08 18:41:46 UTC ]
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A selection of memoirs and novels that can help connect and lift us through these scary and sad times. Continue reading at The Washington Post
[ The Washington Post | 2020-10-07 05:22:15 UTC ]
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