Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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These days, everything feels a little bit bleaker than usual. But one thing that genuinely made me smile as I was panic scrolling last week? The clever designs of Read Books, Serve Looks, otherwise known as Thom Stead (Instagram bio: “quarantined gay serving book inspired looks”), who recreates... Continue reading at Literrary Hub
[ Literrary Hub | 2020-04-16 16:30:31 UTC ]
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From escapist fantasy fans to romance enthusiasts, readers are turning to a variety of books while stuck at home. Continue reading at The Washington Post
[ The Washington Post | 2020-04-16 13:53:21 UTC ]
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‘”Confessions of a Bookseller’” and other wonderful titles remind us of the joys of shelf-browsing. Continue reading at The Washington Post
[ The Washington Post | 2020-04-15 15:59:07 UTC ]
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Laura Summers, creator of BookMachine, explains how skill swapping can build connections for self-employed publishing people during the lockdown Continue reading at The Bookseller
[ The Bookseller | 2020-04-15 13:43:15 UTC ]
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Sales are down for indie presses, perhaps a collective pot of money would help. Continue reading at The Bookseller
[ The Bookseller | 2020-04-13 16:40:35 UTC ]
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San Francisco’s iconic City Lights bookstore, which has been an anchor of the city’s literary world since Lawrence Ferlinghetti founded it in 1953, is asking for help to stay financially afloat as its doors remain closed. The store launched a GoFundMe campaign to raise money for staff and to pay... Continue reading at Literrary Hub
[ Literrary Hub | 2020-04-10 16:03:18 UTC ]
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A book club for people who don't like book clubs, founded in 2012 in San Francisco and now boasting six chapters in L.A. County, has moved online. Continue reading at Los Angeles Times
[ Los Angeles Times | 2020-04-10 14:00:07 UTC ]
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Over the cool beats of a rapper's rhythm, Wes Tank is inspiring his YouTube followers with a new twist on children's book classics. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2020-04-09 17:56:13 UTC ]
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Over the cool beats of a rapper's rhythm, Wes Tank is inspiring his YouTube followers with a new twist on children's book classics. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2020-04-09 17:56:13 UTC ]
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#cool beats
#wes tank
#youtube followers
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Over the cool beats of a rapper's rhythm, Wes Tank is inspiring his YouTube followers with a new twist on children's book classics. Continue reading at The Christian Science Monitor
[ The Christian Science Monitor | 2020-04-09 17:56:13 UTC ]
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#cool beats
#wes tank
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University of South Florida The region's biggest research institution is tackling coronavirus on many fronts. USF Libraries has created a map that updates in real-time with the number of coronavirus cases and deaths, breaking down those statistics further into residential status, sex and age.... Continue reading at Silicon Valley Business Journal
[ Silicon Valley Business Journal | 2020-04-09 16:01:39 UTC ]
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The Snow Girl by bestselling author Javier Castillo came out two days before Spain's coronavirus lockdown. So his publisher Suma took his 30-city book tour online—where thousands of fans were waiting. The post Spanish Author Javier Castillo Meets 60,000 Fans Online During Coronavirus Lockdown... Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2020-04-09 14:00:21 UTC ]
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John Wiley & Sons estimated the coronavirus outbreak will drop revenues for the fiscal year ending April 30 by about $50 million from its previous expectations, president and CEO Brian Napack said. Adjusted EBITDA is expected to be $25 million lower than original forecasts. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-04-09 04:00:00 UTC ]
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Gannett, the owner of USA TODAY and more than 260 other daily publications, appointed a new chief financial officer as Continue reading at Editor & Publisher
[ Editor & Publisher | 2020-04-08 17:34:12 UTC ]
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Dean Atta answers our questions about his debut YA novel, The Black Flamingo (Hodder Children's Books), which is told in verse and has been shortlisted for the YA Book Prize 2020. Continue reading at The Bookseller
[ The Bookseller | 2020-04-08 04:20:43 UTC ]
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In the early winter of 1934, an intrepid young woman walked into the London headquarters of the Hearst Newspaper Group faced with two choices—return to Australia or get a job. She chose the latter and responded to an ad in the newspaper looking for freelance journalists. Having traveled much of... Continue reading at Literrary Hub
[ Literrary Hub | 2020-04-06 08:47:17 UTC ]
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Even disregarding the negative impact the new coronavirus will have on the U.S. economy this year, America’s largest publicly traded publishers had a challenging 2019. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-04-03 04:00:00 UTC ]
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Indie booksellers in New England and in California will be getting additional assistance from their regional bookstore associations, including management counselling, tech support, and promotional opportunities. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-03-30 04:00:00 UTC ]
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PubWest has published an open letter to Amazon CEO Jeff Bezos asking him to support independent publishers by placing a moratorium on certain fees and by making books more of a priority for shipping as soon as possible. Continue reading at Publishers Weekly
[ Publishers Weekly | 2020-03-30 04:00:00 UTC ]
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Literary agent Simon Trewin has partnered with Writing.ie – a resource site for unpublished authors – to launch a weekly one-hour show on Facebook Live. Continue reading at The Bookseller
[ The Bookseller | 2020-03-27 16:09:51 UTC ]
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