Stephen Colbert's Sage Advice on Rethinking Customer Satisfaction

Our Clip of the Week comes to you courtesy of "The Colbert Report," which is, of course, hosted by Stephen Colbert, America's greatest living media critic, branding expert and patriot. In this brief (3:00) segment, Colbert aims right for our sweet spot with his take on the latest American Customer Satisfaction Index as well as a Bloomberg Businessweek story deconstructing the index. He even throws in a sexy parody People magazine cover for good measure.Watch to the very end for his generous free advice to Virgin, Bank of America and Olive Garden.Simon Dumenco is the "Media Guy" columnist for Advertising Age. You can follow him on Twitter @simondumenco. Continue reading at AdAge.com Continue reading at 'Advertising Age'

[ Advertising Age | 2013-12-20 00:00:00 UTC ]
News tagged with: #sweet spot #good measure #simon dumenco #media guy #advertising age #twitter @simondumenco

Other Publishing stories related to: 'Stephen Colbert's Sage Advice on Rethinking Customer Satisfaction'


Seven Stephen King facts for his 70th birthday

Stephen King celebrates his 70th birthday on 21st September, a day his UK publisher Hodder & Stoughton is marking with a campaign called King for a Day. King for a Day includes screenings of adaptations of King's books at the BFI and the very first author-based Twitter emoji - a typewriter... Continue reading at The Bookseller

[ The Bookseller | 2017-09-22 00:00:00 UTC ]
More news stories like this | News stories tagged with: #70th birthday #21st september


Unison seeking legal advice over Derby library closures

Trade union Unison is challenging Derby City Council's decision to stop running 10 libraries. Continue reading at The Bookseller

[ The Bookseller | 2017-08-05 00:00:00 UTC ]
More news stories like this |


Seasoned scribes to offer words of advice during Hamilton Book Month

Prospective poets, wishful travel writers, aspiring songwriters, budding children's authors and other would-be Waikato wordsmiths have a rare chance to learn from some best next month. Continue reading at Stuff

[ Stuff | 2017-07-28 00:00:00 UTC ]
More news stories like this | News stories tagged with: #rare chance


Marketers’ “Customer Experience” Chorus is Good News for Publishers

A commitment to serving readers above all else has, arguably, never been more lucrative. The post Marketers’ “Customer Experience” Chorus is Good News for Publishers appeared first on Folio:. Continue reading at Folio Magazine

[ Folio Magazine | 2017-06-28 00:00:00 UTC ]
More news stories like this | News stories tagged with: #post marketers #publishers appeared


BookExpo 2017: Rethinking Royal Garb: Savannah Guthrie & Allison Oppenheim

Thanks to a fateful dinner, NBC’s "Today" show cohost Savannah Guthrie and Allison Oppenheim, a clinical psychologist who leads parent education classes, will make their picture book debut in September with"Princesses Wear Pants" (Abrams), illus. by Eva Byrne. Continue reading at Publishers Weekly

[ Publishers Weekly | 2017-06-02 00:00:00 UTC ]
More news stories like this | News stories tagged with: #clinical psychologist


BookExpo 2017: Bawdy Jokes, Good Advice at Adult Author Breakfast

Comedian Whitney Cummings hosted novelists Stephen King and his son Owen, Claire Messud, Jesmyn Ward, astronaut Scott Kelly, and former White House photographer Pete Souza at the BookExpo Adult Author's Breakfast. Continue reading at Publishers Weekly

[ Publishers Weekly | 2017-06-01 00:00:00 UTC ]
More news stories like this | News stories tagged with: #good advice #son owen #claire messud #jesmyn ward


Publishers call for rethink of proposed changes to online privacy laws

Warning that new regulations will give Google, Apple and Facebook too much control of advertising and personal dataAn alliance of news publishers has called on European regulators to rethink proposed changes to online privacy laws, arguing that they will potentially kill their digital businesses... Continue reading at The Guardian

[ The Guardian | 2017-05-29 00:00:00 UTC ]
More news stories like this | News stories tagged with: #digital businesses #le monde #daily mail #european parliament


Stephen Fry: Facebook and other platforms should be classed as publishers

Speaking at Hay festival, writer accuses ‘aggregating news agencies’ of not taking responsibility for their contentStephen Fry has called for Facebook and other “aggregating news agencies” to be reclassified as publishers in order to stop fake news and online abuse spreading by making social... Continue reading at The Guardian

[ The Guardian | 2017-05-29 00:00:00 UTC ]
More news stories like this | News stories tagged with: #legal responsibilities #martin luther #jeremy paxman


This Year, Santa Claus Is Black and Gay–Thanks To This “Colbert” Writer

Christmas is coming early for progressives this year, and it’s coming with a sense of humor. Santa’s Husband, out in bookstores this fall, offers an unusual take on the holiday’s central representative. In this fresh reinvention, Late Show with Stephen Colbert writer Daniel Kibblesmith renders... Continue reading at Fast Company

[ Fast Company | 2017-04-20 00:00:00 UTC ]
More news stories like this |


SAGE and Publons expand peer review partnership

Publisher SAGE has extended its partnership with online platform Publons, following a successful trial. Continue reading at The Bookseller

[ The Bookseller | 2017-04-19 00:00:00 UTC ]
More news stories like this | News stories tagged with: #publisher sage #successful trial


Your Favorite ’80s Jams Have Become Old School Stephen King Book Covers

Part of the reason Stranger Things hit Netflix like an atom bomb last year is because it was an aggressive assault of 1980s nostalgia. Homages to John Carpenter and Steven Spielberg lay just around every spooky corner. Perhaps the most specific nod the show made to that era, however, was the big... Continue reading at Fast Company

[ Fast Company | 2017-04-19 00:00:00 UTC ]
More news stories like this | News stories tagged with: #horror show


RIGHTS EDITION Managing Rights in Customized Publishing: Risk and Reward

Rights today 'are much more stringently controlled than in the past,' says Klopotek's David Hetherington ahead of London Book Fair. The post RIGHTS EDITION Managing Rights in Customized Publishing: Risk and Reward appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives

[ Publishing Perspectives | 2017-02-21 00:00:00 UTC ]
More news stories like this |


George Saunders, "Quite Possibly" Colbert's Favorite Living Author, Comes to the Late Show

On the 'Late Show,' George Saunders gets ribbed about writing a novel, explains what a "bardo" is, and discusses kindness and Donald Trump in support of his debut novel, 'Lincoln in the Bardo.' Continue reading at Publishers Weekly

[ Publishers Weekly | 2017-02-16 00:00:00 UTC ]
More news stories like this | News stories tagged with: #george saunders #late show


PubTech Connect: Meet Kathryn Minshew, Sage of the Millennial Workforce

Co-founder and CEO of The Muse, Kathryn Minshew knows what today’s young workers are looking for in their careers, and what companies need to do to attract the best of them. Continue reading at Publishers Weekly

[ Publishers Weekly | 2017-02-02 00:00:00 UTC ]
More news stories like this | News stories tagged with: #pubtech connect


South Africa’s Exclusive Books Customers Move to Canada’s Kobo

In another deal that expands its international reach, Canada's Kobo is taking on the ebook customers of South African bookseller Exclusive Books. The post South Africa’s Exclusive Books Customers Move to Canada’s Kobo appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives

[ Publishing Perspectives | 2017-01-24 00:00:00 UTC ]
More news stories like this | News stories tagged with: #south africa #international reach #ebook customers


IOP's Hall joins Bloomsbury board as Stephen Page departs

Steven Hall, m.d. of science publisher IOP Publishing, is to join the Bloomsbury board as a non-executive director, replacing Faber m.d. Stephen Page, who stands down after three years. Continue reading at The Bookseller

[ The Bookseller | 2017-01-21 00:00:00 UTC ]
More news stories like this | News stories tagged with: #steven hall #bloomsbury board #non-executive director #stephen page


Scaled back: Why publishers are rethinking their pursuit of huge numbers

Once upon a time, volume was the name of the game in digital publishing. But today, with many major publishers cranking out hundreds of stories daily, a growing number are going the other way, either abandoning the quick-hit content or de-emphasizing it, as display ad prices continue to decline... Continue reading at Digiday

[ Digiday | 2017-01-19 00:00:00 UTC ]
More news stories like this | News stories tagged with: #scaled back #huge numbers #digital publishing #growing number


Beer at your bookstore or nail salon? Alcohol at unexpected businesses could draw customers - but also health concerns

Wandering around Echo Park recently, Tyler Sharkey was pleasantly surprised to find that he could now grab a beer at his neighborhood bookstore, Stories Books and Cafe. He’d already discovered some other unexpected places nearby with booze: Golden Saddle Cyclery, a Silver Lake bike repair shop... Continue reading at Los Angeles Times

[ Los Angeles Times | 2016-12-25 00:00:00 UTC ]
More news stories like this | News stories tagged with: #neighborhood bookstore #health concerns #pleasantly surprised #stories books


Stephen Lustig to retire from Eurospan

Stephen Lustig, business development director of marketing, sales and distribution company Eurospan Group, will be retiring at the end of December. Continue reading at The Bookseller

[ The Bookseller | 2016-12-17 00:00:00 UTC ]
More news stories like this |


Stephen King picture book to Hodder Children's

Hodder Children’s Books, part of Hachette Children’s Group (HCG), has bought the UK and Commonwealth rights to Charlie the Choo-Choo, the picture book written by Stephen King under the pen name of Beryl Evans. Continue reading at The Bookseller

[ The Bookseller | 2016-12-06 00:00:00 UTC ]
More news stories like this | News stories tagged with: #hodder children #hachette children #group hcg #stephen king