Stephen Colbert's Sage Advice on Rethinking Customer Satisfaction

Our Clip of the Week comes to you courtesy of "The Colbert Report," which is, of course, hosted by Stephen Colbert, America's greatest living media critic, branding expert and patriot. In this brief (3:00) segment, Colbert aims right for our sweet spot with his take on the latest American Customer Satisfaction Index as well as a Bloomberg Businessweek story deconstructing the index. He even throws in a sexy parody People magazine cover for good measure.Watch to the very end for his generous free advice to Virgin, Bank of America and Olive Garden.Simon Dumenco is the "Media Guy" columnist for Advertising Age. You can follow him on Twitter @simondumenco. Continue reading at AdAge.com Continue reading at 'Advertising Age'

[ Advertising Age | 2013-12-20 00:00:00 UTC ]
News tagged with: #sweet spot #good measure #simon dumenco #media guy #advertising age

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Apple, Amazon Inform Customers of Settlement Refunds

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[ Publishing Perspectives | 2012-10-16 00:00:00 UTC ]
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Amazon to refund ebook customers

Amazon contacts some US customers to detail partial refunds for ebooks as part of a settlement regarding price fixing. Continue reading at BBC World

[ BBC World | 2012-10-15 00:00:00 UTC ]
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Amazon.com tells customers: settlements a "big win"

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[ The Bookseller | 2012-10-15 00:00:00 UTC ]
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Amazon tells Kindle customers to expect buying credit, thanks to ebook price-fixing settlement

I bought my first ebook in 1999 and in recent years stopped purchasing print altogether. My wife is a relative ebook newbie, so I am surprised that she and not me received surprising email today from Amazon about a forthcoming purchasing credit. Perhaps you got similar message. In April, the... Continue reading at Betanews

[ Betanews | 2012-10-14 00:00:00 UTC ]
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Sage buys Adam Matthew

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[ The Bookseller | 2012-10-11 00:00:00 UTC ]
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Sage launches e-bookstore

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[ The Bookseller | 2012-06-21 00:00:00 UTC ]
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New Stephen King novel for Hard Case Crime

A new novel by Stephen King, Joyland, is to be published by Titan Books imprint Hard Case Crime... Continue reading at The Bookseller

[ The Bookseller | 2012-05-30 00:00:00 UTC ]
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Daunt: Waterstones customers 'want Kindle'

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[ The Bookseller | 2012-05-21 00:00:00 UTC ]
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Verizon Defends Customer Privacy in Publisher's Suit

The carrier refuses to comply with an order to allow a peek at the personal information of alleged ebook pirates. Continue reading at PC World

[ PC World | 2012-05-13 00:00:00 UTC ]
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Sector analysis: Customer Publishing

With the amount of digital content expected to overtake the written editorial work carried out by customer publishers, plus a move towards redefining the sector as content marketing, Mike Fletcher investigates a sector that's keeping up with modern media times. Continue reading at Media Week

[ Media Week | 2012-04-04 00:00:00 UTC ]
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The Knot Expands Partnership with Teleflora Through Advertising, Custom Content

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[ Folio Magazine | 2012-02-22 00:00:00 UTC ]
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Stephen King to release audio digital story

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[ The Bookseller | 2012-02-21 00:00:00 UTC ]
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vjoon’s Alliance with Adobe® in Tablet Publishing Pays Off for Customers

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[ Editor & Publisher | 2012-01-19 00:00:00 UTC ]
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Stephen Fry to judge Literary Platform comp

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[ The Bookseller | 2012-01-10 00:00:00 UTC ]
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Customers move to support high street

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[ The Bookseller | 2012-01-09 00:00:00 UTC ]
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New SoA chair urges ebook rate rethink

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[ The Bookseller | 2011-11-25 00:00:00 UTC ]
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Pace Lands 19 Honors at Custom Content Council’s Pearl Awards

The Custom Content Council received a record 638 entries for its annual award ceremony this year, and 160 guests gathered in New York City last night to celebrate the winners. Gold, silver and bronze awards were given in design, editorial and strategic initiatives in print and digital custom media. Continue reading at Folio Magazine

[ Folio Magazine | 2011-11-09 00:00:00 UTC ]
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Survey Says Library Users Are Your Best Customers

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[ Publishers Weekly | 2011-10-28 00:00:00 UTC ]
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[ The Bookseller | 2011-09-14 00:00:00 UTC ]
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[ The Bookseller | 2011-09-02 00:00:00 UTC ]
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