Today, the financial services industry is expected to provide anytime, anywhere customer service to help meet its clients’ needs.Contact center agents are on the front lines and expected to deliver a seamless experience across every channel, every time. Advanced technology is changing the way contact centers work by improving collaboration, allowing faster and easier access to critical information and improving customer service.Take a look at our eBook that explains how financial institutions can empower contact center agents with the technology they need to optimize every customer interaction. Learn more about how CDW’s dedicated financial services team can help you address complex IT challenges by orchestrating customizable contact center solutions featuring products from the industry’s leading technology partners.To read this article in full, please click here Continue reading at 'PC World'
[ PC World | 2017-11-15 00:00:00 UTC ]
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#customer service
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#financial institutions
Reyna Grande, author of "A Ballad of Love and Glory," will join the L.A. Times Book Club on March 29. Continue reading at Los Angeles Times
[ Los Angeles Times | 2022-03-15 14:00:51 UTC ]
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In Amy Bloom's memoir, she writes of her husband's Alzheimer's diagnosis and all that followed. Continue reading at The Washington Post
[ The Washington Post | 2022-03-08 13:00:45 UTC ]
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Conversation starters to help kids understand and process our world’s most dreadful events. Continue reading at Publishers Weekly
[ Publishers Weekly | 2022-03-04 13:52:13 UTC ]
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Dig into these historical fiction titles that take inspiration from true crime. Continue reading at Book Riot
[ Book Riot | 2022-02-27 11:32:00 UTC ]
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The genre promises easy fixes for intractable problems, but some conflicts can’t be solved by individuals alone: Your weekly guide to the best in books Continue reading at The Atlantic
[ The Atlantic | 2022-02-25 15:00:00 UTC ]
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#weekly guide
#self-help book
Using monitoring systems developed for use in sports and technology content, LaLiga will scan for pirated book activity online. The post CEDRO In Spain: Tackling Book Piracy With Sports Technology appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2022-02-16 17:49:29 UTC ]
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#book piracy
If you’ve been paying attention to local news in the past year, you’ve likely noticed the concerning wave of book bans sweeping the nation. Books by authors of color; books that acknowledge historical atrocities; books featuring LGBTQ+ characters; sex education books for teens; all are under... Continue reading at Literrary Hub
[ Literrary Hub | 2022-02-09 19:49:33 UTC ]
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“Start where you are. Use what you have. Do what you can.” –Arthur Ashe * Years ago, when I was still a budding fiction writer, I published an essay about how hard skateboarding is to write about. I focused on a few novelists who had skater characters in their books but who clearly didn’t skate […] Continue reading at Literrary Hub
[ Literrary Hub | 2022-02-09 09:55:45 UTC ]
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#novelists
Manchester University Press (MUP) has launched an audiobook pilot programme, following claims students with 'screen fatigue' are increasingly turning to the format. Continue reading at The Bookseller
[ The Bookseller | 2022-01-13 00:08:43 UTC ]
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Regardless of how 2021 went for you, 2022 is another chance for all of us to make the new year better than those that came before it. We set New Year’s resolutions with the best of intentions, but it’s no wonder that so many people fail after just a few weeks – old habits die hard. Just as it’s... Continue reading at Engadget
[ Engadget | 2022-01-01 14:34:42 UTC ]
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#kindle unlimited
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#kindle
#cookbook
Creative Access has released research to coincide with its 10-year anniversary, revealing the disproportionate impact of Covid-19 on people from under-represented groups in publishing, including a sharp decline in financial stability. Continue reading at The Bookseller
[ The Bookseller | 2021-12-17 03:20:02 UTC ]
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Her first novel, “Interview With the Vampire,” launched a blockbuster book series and was adapted into a movie starring Brad Pitt and Tom Cruise. Continue reading at The Washington Post
[ The Washington Post | 2021-12-14 00:33:11 UTC ]
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A new children's book is helping families raise awareness about the effects of brain injuries. Continue reading at BBC News
[ BBC News | 2021-12-12 09:15:24 UTC ]
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#children's book
The ALA Midwinter Meeting is history, LibLearnX is the future...but because Covid-19 is still present, this year's inaugural event will be virtual only. Continue reading at Publishers Weekly
[ Publishers Weekly | 2021-12-10 05:00:00 UTC ]
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#inaugural event
Libraries should be a safe, accessible space for everyone. So why are there police in libraries, compromising this very safety? Continue reading at Book Riot
[ Book Riot | 2021-12-02 11:35:00 UTC ]
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#libraries
What launched as a sort of support group in the early days of Covid-19, Friends & Fiction celebrated its 100th episode on November 24. PW caught up with show's creators and hosts, Mary Kay Andrews, Kristin Harmel, Kristy Woodson Harvey, and Patti Callahan Henry, to talk about the remarkable... Continue reading at Publishers Weekly
[ Publishers Weekly | 2021-11-30 05:00:00 UTC ]
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Back by popular demand, Electric Literature is hosting our second annual “Best Book Cover of the Year” tournament, where readers determine which cover designs impressed in 2021. Just as the Italian Renaissance was born of the bubonic plague, will covid’s enduring grasp on society inspire... Continue reading at Electric Literature
[ Electric Literature | 2021-11-29 12:00:00 UTC ]
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Delegates from 16 of UNESCO's World Book Capitals convened in Sharjah to explore the WBC network and what it can offer. The post At Sharjah: A UNESCO World Book Capital Network Meeting appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives
[ Publishing Perspectives | 2021-11-22 19:44:51 UTC ]
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#world book
Auto-narrated audiobooks will not replace human narration but will help "elevate" text-heavy books and help eliminate the gap between e-books and accompanying audiobooks, says Ani Attamian, head of publishing partnerships for Europe, the Middle East and Africa at Google. Continue reading at The Bookseller
[ The Bookseller | 2021-11-20 01:45:35 UTC ]
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