WTF is all the fuss with chatbots?

Chatbots proliferated with the Internet and AOL chatrooms in the '90s, and they surfaced in programs, like Microsoft Word, which had Clippy, the virtual assistant. But chatbots never proved more useful than annoying, and mostly faded, until today. With Facebook Messenger serving 900 million people, the messaging platform is where much of today’s mobile activity takes place. Apps like Kik, Snapchat, WeChat, Viber, Skype and Line will collectively reach 2 billion users in the next two years. And chatbots are seen as one way for big brands and publishers to reach these users, one on one. The post WTF is all the fuss with chatbots? appeared first on Digiday. Continue reading at 'Digiday'

[ Digiday | 2016-04-06 00:00:00 UTC ]
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Why Brands From Barbie to Uber Are So Hot on Chatbots

Richard Smullen says a painfully long wait for a Delta Air Lines customer service rep inspired him to join the world of artificial intelligence. One night about a year ago, having grown tired of waiting for a phone operator to change his flight, he turned to the airline's mobile app—only to... Continue reading at AdWeek

[ AdWeek | 2016-04-04 00:00:00 UTC ]
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