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Why Brands From Barbie to Uber Are So Hot on Chatbots

Richard Smullen says a painfully long wait for a Delta Air Lines customer service rep inspired him to join the world of artificial intelligence. One night about a year ago, having grown tired of waiting for a phone operator to change his flight, he turned to the airline's mobile app—only to... Continue reading at 'AdWeek'

[ AdWeek | 2016-04-04 00:00:00 UTC ]
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What Will Happen To Your Emails After You're Dead?

What do we lose in a world without handwritten letters? A new book explores how the digital age affects how we communicate.New York Times bestselling author Simon Garfield is worried that we are losing track of our communications. No, he's not griping about NSA mass surveillance and government... Continue reading at 'Fast Company'