What Marriott learned from its faulty Facebook Messenger chatbot

When Marriott made its first foray into Facebook Messenger in March 2016, it was a complete disaster. The hotel brand took its dynamic product ads to people’s Facebook inboxes, initiating automated conversations that asked them if they still wanted to book a room at the Courtyard Marriott Chicago they had checked out last week, for example. Marriott’s customers balked. In the six months since, it has tested several other approaches on the platform, learning that messaging apps must marry utility and fun, constantly be updated and should not be used as marketing microphones. The post What Marriott learned from its faulty Facebook Messenger chatbot appeared first on Digiday. Continue reading at 'Digiday'

[ Digiday | 2016-10-03 00:00:00 UTC ]
News tagged with: #facebook messenger #messaging apps

Other Publishing stories related to: 'What Marriott learned from its faulty Facebook Messenger chatbot'


Publishers’ candid thoughts on video: ‘Facebook is taking a cut of what used to be ours’

At the Digiday Video Anywhere Summit, video publishers spoke honestly about the challenges in platform publishing, measurement and making money. The post Publishers’ candid thoughts on video: ‘Facebook is taking a cut of what used to be ours’ appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-19 00:00:00 UTC ]
More news stories like this | News stories tagged with: #post publishers #candid thoughts #platform publishing #making money


Best of the week: Local publishers warm up to the duopoly as Facebook errs again

This week’s top stories covered Facebook’s latest misstep, the duopoly’s relationship with local publishers and more. The post Best of the week: Local publishers warm up to the duopoly as Facebook errs again appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-19 00:00:00 UTC ]
More news stories like this | News stories tagged with: #local publishers


Get 'Learning Python' ebook ($40 value) FREE

Python is an open source, versatile, and powerful programming language. Learning Python, from Packt Publishing, will teach you how to master it, and code like a professional. It’s well written, easy to follow, and lays a good foundation for those who are interested in digging deeper. Starting... Continue reading at Betanews

[ Betanews | 2017-05-17 00:00:00 UTC ]
More news stories like this | News stories tagged with: #ebook $40 #open source #packt publishing #web apps #data science #book takes #limited time


Facebook promised to tackle fake news. But the evidence shows it's not working

Following pressure from users, the social network introduced tools to stem the spread of false information. But the rollout has been rocky at bestWhen Facebook’s new fact-checking system labeled a Newport Buzz article as possible “fake news”, warning users against sharing it, something... Continue reading at The Guardian

[ The Guardian | 2017-05-16 00:00:00 UTC ]
More news stories like this | News stories tagged with: #fake news #opposite effect #fact check


Publishers are using Facebook video to drive commerce revenue

Facebook’s embrace of video hasn’t done much good for publishers' balance sheets, so some have looked to make it a commerce driver. The post Publishers are using Facebook video to drive commerce revenue appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-15 00:00:00 UTC ]
More news stories like this | News stories tagged with: #post publishers #facebook video #balance sheets


Fake news or not, the future belongs to Facebook

Imagine the forecasters are right, and that print will die and social media rises to domination. What would the 2042 general election be like then?It was the week when the fake news furore went legacy-viral. Facebook bought full-page print ads in national dailies featuring 10 tips for spotting... Continue reading at The Guardian

[ The Guardian | 2017-05-14 00:00:00 UTC ]
More news stories like this | News stories tagged with: #fake news


Facebook Trains AI to Identify False News Spam Sites

Facebook is taking another step to penalize the lowest quality websites by lowering their visibility on the social network.Facebook is using artificial intelligence to identify when a link leads to a website with the worst ad experiences, like sponsored content spam and other negative cues, and... Continue reading at Advertising Age

[ Advertising Age | 2017-05-10 00:00:00 UTC ]
More news stories like this | News stories tagged with: #artificial intelligence #false news


Facebook publishes fake news ads in UK papers

Adverts contain a list of ten things to look out for when deciding whether a story is genuine. Continue reading at BBC World

[ BBC World | 2017-05-08 00:00:00 UTC ]
More news stories like this | News stories tagged with: #ten things


In 2011, Facebook's big crisis was about photo tagging. Today, that almost seems cute

In 2011 as Facebook inched ever closer to 1 billion active monthly users, it faced a vexing crisis: uproar about a facial recognition algorithm that tagged people in photos without their consent. Six years later, and as Facebook nears the 2-billion-user milestone, that complaint almost seems... Continue reading at Los Angeles Times

[ Los Angeles Times | 2017-05-08 00:00:00 UTC ]
More news stories like this |


10 things we learn about Ivanka Trump in her new book on working women

She's the daughter of a billionaire family who married into another billionaire family and she's made millions selling merchandise branded with her name. So what could Ivanka Trump teach America's millions of way-less-privileged working women? Trump's latest book, Women Who Work: Rewriting the... Continue reading at Stuff

[ Stuff | 2017-05-04 00:00:00 UTC ]
More news stories like this | News stories tagged with: #ivanka trump #working women


Families of San Bernardino attack victims accuse Facebook, Google and Twitter of aiding terrorism in lawsuit

Relatives of the victims of the San Bernardino terrorist attack filed a federal lawsuit Wednesday against Twitter, Google and Facebook, accusing the tech giants of knowingly supporting Islamic State and its extremist agenda. The lawsuit filed in U.S. District Court for the Southern District of... Continue reading at Los Angeles Times

[ Los Angeles Times | 2017-05-04 00:00:00 UTC ]
More news stories like this | News stories tagged with: #lawsuit filed #tech giants #district court #southern district


Facebook's Dreaded Headwinds to Ad Growth Aren't Here Yet

Facebook's ad empire is facing worries including brand safety on the live video it carries and constraints on inventory growth, but it had a strong start to 2017 all the same.The social network said Wednesday that it took in $7.86 billion in ad revenue in the first quarter, a 51% jump from the... Continue reading at Advertising Age

[ Advertising Age | 2017-05-04 00:00:00 UTC ]
More news stories like this | News stories tagged with: #ad revenue #equivalent period #ad sales #instagram announced


HC buys debut from 'Peter and Jane' Facebook writer

HarperCollins has bought the début book from Gill Sims, the voice behind the hit Facebook blog "Peter and Jane". Continue reading at The Bookseller

[ The Bookseller | 2017-05-03 00:00:00 UTC ]
More news stories like this | News stories tagged with: #dbut book #gill sims


‘The audience there is huge’: A guide to the most popular publisher Facebook video hacks

Facebook wants video, but it's time-consuming and expensive, which is why, for better or for worse, publishers are turning to various hacks. The post ‘The audience there is huge’: A guide to the most popular publisher Facebook video hacks appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-02 00:00:00 UTC ]
More news stories like this |


UK publisher on Facebook: ‘They hire nice people to placate us’

“They’re our competitors. They’re an existential threat.” The post UK publisher on Facebook: ‘They hire nice people to placate us’ appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-02 00:00:00 UTC ]
More news stories like this | News stories tagged with: #uk publisher #existential threat


NewFronts publishers see an opening with recent YouTube, Facebook ad crises

One theme of this year's NewFronts: publishers pitching themselves as the "brand-safe" alternatives to YouTube and Facebook. The post NewFronts publishers see an opening with recent YouTube, Facebook ad crises appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-05-01 00:00:00 UTC ]
More news stories like this |


New report shows the number of requests for user data Facebook receives from global governments

Today Facebook publishes its Global Government Requests Report, revealing just how many data requests the social network has received from governments around the world. This time around, the report covers the second half of 2016, and it shows a mixed-bag of figures. While the number of items... Continue reading at Betanews

[ Betanews | 2017-04-27 00:00:00 UTC ]
More news stories like this | News stories tagged with: #report shows #global governments #data requests #allay fears


Why Can't Facebook Fix Itself?

Ad Age "Media Guy" columnist Simon Dumenco's media roundup for the morning of Wednesday, April 26:Does the world need more live streaming video? Twitter seems to think so. (See No. 2, below.) Do we need more Trump-related comedy? Based on what I saw last night (No. 3), I'm going to say yes. What... Continue reading at Advertising Age

[ Advertising Age | 2017-04-26 00:00:00 UTC ]
More news stories like this | News stories tagged with: #media guy #media roundup #seth meyers #daily news


Publishers say Facebook can save Instant Articles with better data, subscription tools

Publishers say that Facebook can save Instant Articles by improving subscription products, letting pubs have more control over their inventory and sharing more user data. The post Publishers say Facebook can save Instant Articles with better data, subscription tools appeared first on Digiday. Continue reading at Digiday

[ Digiday | 2017-04-25 00:00:00 UTC ]
More news stories like this | News stories tagged with: #user data #post publishers #subscription tools


Seven Ways I’ve Learned From Other Women To Fight Imposter Syndrome

Shortly after I was hired to be a columnist for Time’s website, I was asked to write about a book called The Confidence Code. Having actually been recruited and hired as a columnist, one would assume there’d be certain things I was capable of, such as writing a column. But this was my first... Continue reading at Fast Company

[ Fast Company | 2017-04-25 00:00:00 UTC ]
More news stories like this | News stories tagged with: #academy award #meryl streep #harper wave #harpercollins publishers