How eMagazines Delivers Better Magazines (and Customer Service) on Mobile

Andrew Degenholtz, president at eMagazines, initially had reservations about entering the digital magazine space. As the founder and president of a magazine marketing agency, Degenholtz tells Folio: that he saw significant challenges with the user experience in mobile, as well as hurdles in accessing a subscriber's first issue. Therefore realized the missed opportunity for magazines and newspapers. “I didn’t like the product,” he candidly admits, when discussing early mobile iterations of various digital publications. But Degenholtz realized quickly that there could be a better way to adapt the tangible magazine to the mobile world. Instead of a pinch and zoom experience, with hard to read text, a clunky login process and sometimes unintuitive navigation tools, he saw an opportunity to deliver an experience where readers could get a seamless and pleasant experience, whether they wanted to explore the magazine on a smartphone or desktop. This concept not only improved the reader’s journey, but also added a layer of customer connection. Customer service, as most define it, was never really a concern for magazine media. Until fairly recently, magazines produced a product and sent it out to the world to be consumed, be it weekly or monthly. And typically they evaluated the job they were doing based on written feedback, or renewals. But the digital age or, more specifically, the mobile age, changed how publishers interacted with their constituents. As the ways in which media... Continue reading at 'Folio Magazine'

[ Folio Magazine | 2018-10-19 00:00:00 UTC ]
News tagged with: #digital version #staying connected #free online

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Hearst Magazines President Troy Young Resigns After NYT Report

[caption id="attachment_103859" align="alignright" width="192"] Troy Young[/caption] Hearst has parted ways with the president of its magazines division, Troy Young, the company said Thursday, a day after a report in The New York Times described multiple complaints of "bullying or harassing... Continue reading at Folio Magazine

[ Folio Magazine | 2020-07-24 13:00:11 UTC ]
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Hearst Magazines President Troy Young Resigns After NYT Report

[caption id="attachment_103859" align="alignright" width="192"] Troy Young[/caption] Hearst has parted ways with the president of its magazines division, Troy Young, the company said Thursday, a day after a report in The New York Times described multiple complaints of "bullying or harassing... Continue reading at Folio Magazine

[ Folio Magazine | 2020-07-24 13:00:11 UTC ]
More news stories like this | News stories tagged with: #appeared defiant #greatly exaggerated #racial discrimination #general apology #female coworkers #work overhauling #run separately #print side #businesses earned #joanna coles #widely speculated #rival candidate #carey returned #elected chairman #marie claire #hearst


Hearst Magazines President Troy Young Resigns After NYT Report

Hearst initially stood by Young amid allegations of inappropriate behavior, but later announced he was resigning effective immediately. The post Hearst Magazines President Troy Young Resigns After NYT Report appeared first on Eddie & Ozzie Awards. Continue reading at Folio Magazine

[ Folio Magazine | 2020-07-24 13:00:11 UTC ]
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Hearst Magazines President Resigns After Allegations of Inappropriate Behavior

Troy Young, president of Hearst Magazines, resigned today after a damning New York Times profile detailed inappropriate workplace behavior. Young reportedly made rude, sexually offensive jokes and fostered what employees described as a toxic culture among Hearst Magazines' brands, including... Continue reading at AdWeek

[ AdWeek | 2020-07-24 00:32:53 UTC ]
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Grupo Planeta in Exclusive Deal With Subscription Service Scribd for México

Adding some 1,000 titles to its catalogue, the Planeta books bring Scribd's Spanish-language offer to more than 85,000 titles. The post Grupo Planeta in Exclusive Deal With Subscription Service Scribd for México appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives

[ Publishing Perspectives | 2020-07-23 13:00:31 UTC ]
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Editorial Planeta México in Exclusive Deal With Subscription Service Scribd

Adding some 1,000 titles to its catalogue, the Planeta books bring Scribd's Spanish-language offer to more than 85,000 titles. The post Editorial Planeta México in Exclusive Deal With Subscription Service Scribd appeared first on Publishing Perspectives. Continue reading at Publishing Perspectives

[ Publishing Perspectives | 2020-07-23 13:00:31 UTC ]
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New literary magazine INQUE to feature Adichie, Lethem and Tempest

A new annual literary magazine, INQUE, is being launched by Port Magazine publisher and Granta editor Dan Crowe and the New York Times Magazine's former art director Matt Willey, with a host of stellar contributors. Continue reading at The Bookseller

[ The Bookseller | 2020-07-20 14:03:29 UTC ]
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'A visionary publisher': Tony Elliott, Time Out magazine founder, dies

Elliott developed his London listings and culture magazine into a ‘global media empire’Tony Elliott, the founder of the events listings magazine Time Out, has died after a long illness, the magazine has said.The 73-year-old set up the magazine in London in 1968 and grew it into a major... Continue reading at The Guardian

[ The Guardian | 2020-07-17 18:46:36 UTC ]
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A third of bookshop customers unsure about returning, Nielsen finds

Around 35% of regular bookshop customers are unsure about returning to bricks and mortar premises now lockdown has eased, according to a survey by Nielsen. Continue reading at The Bookseller

[ The Bookseller | 2020-07-17 09:56:49 UTC ]
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Authors, Customers Demand Borderlands Books Owner Divest from Store

As calls continue for embattled Borderlands Books owner Alan Beatts to divest from the store after allegations of violent assault and attempted rape surfaced two weeks ago, authors are canceling scheduled virtual events. Continue reading at Publishers Weekly

[ Publishers Weekly | 2020-07-14 04:00:00 UTC ]
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Greenlight Bookstore is pledging to improve treatment of Black employees and customers.

The owners of Greenlight Bookstore, which has two Brooklyn locations, came forward this week to take responsibility for “negative experiences of Black customers and employees in our stores” with a commitment to improving. In an open letter published Wednesday, co-owners Rebecca Fitting and... Continue reading at Literrary Hub

[ Literrary Hub | 2020-07-10 16:24:01 UTC ]
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M&A Update: MJH Life Sciences Buys Another B2B Magazine

MJH Life Sciences, the New Jersey-based medical publisher that expanded dramatically last year in a $100 million acquisition of the former UBM Life Sciences portfolio from Informa plc, announced another purchase on Thursday: Pharmaceutical Commerce, a trade magazine and digital outlet serving... Continue reading at Folio Magazine

[ Folio Magazine | 2020-07-09 18:18:12 UTC ]
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The Customer Is Sometimes Right, Booksellers Say

Booksellers are increasingly willing to speak publicly about challenging and offensive customers, breaking with a wall of silence about those interactions that has largely held up even in an age of social media. Continue reading at Publishers Weekly

[ Publishers Weekly | 2020-07-01 04:00:00 UTC ]
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Active Interest Media Sells Several Magazines to Pocket Outdoor Media

Active Interest Media has sold off its healthy living, fitness and outdoor divisions, collectively representing several of its largest publications, to Pocket Outdoor Media, a Colorado-based publisher of a handful of enthusiast magazines, the two companies announced Tuesday. Included in the... Continue reading at Folio Magazine

[ Folio Magazine | 2020-06-30 21:15:44 UTC ]
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AAP Customers Off Limits for News Corp Newswire

Australian Associated Press customers will be prevented from signing a deal with News Corp Australia’s newswire for six months under Continue reading at Editor & Publisher

[ Editor & Publisher | 2020-06-30 19:00:13 UTC ]
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Bauer to Close Magazine Titles ‘Unlikely to be Sustainable’ After Covid-19

Magazine publisher Bauer is closing a number of titles as part of a review to “protect the long-term health” the Continue reading at Editor & Publisher

[ Editor & Publisher | 2020-06-24 17:01:33 UTC ]
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Library Campaign calls for government action over post-lockdown 'danger' to service

The Library Campaign has called for the government to do more to secure the facilities' future after the Covid-19 crisis. Continue reading at The Bookseller

[ The Bookseller | 2020-06-23 21:52:04 UTC ]
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Translation in Service of More Empathy, Less Fear: A Conversation with Megan McDowell, by Veronica Esposito

Interviews Veronica Esposito Photo by Camila Valdés Megan McDowell has translated many contemporary authors from Latin America and Spain, including Alejandro Zambra, Samanta Schweblin, and Lina Meruane. Shortlisted for the Man Booker... Continue reading at World Literature Today

[ World Literature Today | 2020-06-22 15:20:00 UTC ]
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Celebrated Children’s Book Illustrator Graces Two Magazines

Multi-award winning author and illustrator Kadir Nelson's art featured on The New Yorker and Rolling Stone Magazine. Continue reading at Book Riot

[ Book Riot | 2020-06-18 14:37:17 UTC ]
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Palm Coast Data to Lay Off Staff, Outsource Services and Vacate HQ

Magazine fulfillment services provider Palm Coast Data will lay off up to 150 of its 400 employees, outsource some key operations to competitor CDS Global and leave its Northeast Florida headquarters for a smaller facility in the region by mid-August. The news comes shortly after the conclusion... Continue reading at Folio Magazine

[ Folio Magazine | 2020-06-16 15:17:21 UTC ]
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