Best Practices: How to Tailor Videos to the Customer Journey

Over the past year, PC maker Lenovo has moved from making long, product-focused videos to short "snackable" videos tailored to where the buyer is in the sales cycle, and it's getting good results. In fact, video now ranks as Lenovo's No. 2 lead generator in terms of conversions to sales, right after ebooks."We used to do long, five- to eight-minute videos that were basically product tours," said Michael Ballard, senior manager of digital marketing at Lenovo. "Our mindset was, 'Everyone wants to hear about our products,' but that was not really the case."After reading research studies about the effectiveness of using videos at different stages of the customer journey, as well as doing its own research with its target audience of IT buyers, Lenovo's marketing team embarked on a new video strategy. Continue reading at AdAge.com Continue reading at 'Advertising Age'

[ Advertising Age | 2015-08-21 00:00:00 UTC ]
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