A Tokyo Startup With Something To Prove

Shopkeepers aren't so unlike us online writers. We do experiments: manipulate our content, headlines, and images to see what draws in readers and keeps you coming back. So do retailers: Put the blue shirt up front, now the red; see what sells. The difference is that online experiments produce denser data. We know how many of you are reading this now, how far down the page you scroll, and how long you're engaged. If you like what you read and "like" or tweet it, we'll know; ditto if you "bounce" as soon as you visit the site. So we pick buzzier headlines, more engaging content, winning Fast Company "shoppers" by offering what you want. Physical stores do the same, featuring the newest gadget or the sexiest bra model; book covers relevant to news or movies; water sounds or peaceful music at the massage parlor; incense at the New Age health store; hip–hop or indie pop at the teen clothing store. Whatever's being sold, the seller and staff try baits to hook shoppers, to keep them engaged with products and convert them to loyal customers. The problem is, with little data measured, it's hard to say what works. If you treat your retail store like a website, though, you'll sell more stuff: that's the bet that tech startup Locarise is making. Their smartphone tracking service offers to merge the worlds of on– and offline shopping. But whether or not this will creep out customers remains to be seen: When physical stores track shoppers' behavior, as Nordstrom did lately, customers... Continue reading at 'Fast Company'

[ Fast Company | 2013-08-23 00:00:00 UTC ]
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