How eMagazines Delivers Better Magazines (and Customer Service) on Mobile

Andrew Degenholtz, president at eMagazines, initially had reservations about entering the digital magazine space. As the founder and president of a magazine marketing agency, Degenholtz tells Folio: that he saw significant challenges with the user experience in mobile, as well as hurdles in accessing a subscriber's first issue. Therefore realized the missed opportunity for magazines and newspapers. “I didn’t like the product,” he candidly admits, when discussing early mobile iterations of various digital publications. But Degenholtz realized quickly that there could be a better way to adapt the tangible magazine to the mobile world. Instead of a pinch and zoom experience, with hard to read text, a clunky login process and sometimes unintuitive navigation tools, he saw an opportunity to deliver an experience where readers could get a seamless and pleasant experience, whether they wanted to explore the magazine on a smartphone or desktop. This concept not only improved the reader’s journey, but also added a layer of customer connection. Customer service, as most define it, was never really a concern for magazine media. Until fairly recently, magazines produced a product and sent it out to the world to be consumed, be it weekly or monthly. And typically they evaluated the job they were doing based on written feedback, or renewals. But the digital age or, more specifically, the mobile age, changed how publishers interacted with their constituents. As the ways in which media... Continue reading at 'Folio Magazine'

[ Folio Magazine | 2018-10-19 00:00:00 UTC ]
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Distribution: Prometheus and Random House Publisher Services Agree

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[ Publishers Weekly | 2013-01-14 00:00:00 UTC ]
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Bonnier to Make Magazine Content Available Via Smart TV Apps

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[ Folio Magazine | 2012-12-13 00:00:00 UTC ]
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Magazine Closures Down 50 Percent

Magazine closures were down nearly 50 percent from last year, while launches declined 5 percent, according to a recent report released by online periodicals database Mediafinder.com. Continue reading at Folio Magazine

[ Folio Magazine | 2012-12-11 00:00:00 UTC ]
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Is the USPS Getting Into the Magazine Newsstand Business?

All signs point to the USPS wanting-in on the newsstand business, but it’s up to publishers now. Continue reading at Folio Magazine

[ Folio Magazine | 2012-12-11 00:00:00 UTC ]
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Magazines ramp up publishing in 2012

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[ Crains New York | 2012-12-10 00:00:00 UTC ]
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Mobile Self-publishing Platform XinXii Launches in Russia

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[ Publishing Perspectives | 2012-12-04 00:00:00 UTC ]
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Magazines Double Down On Tablet Commitment

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[ Folio Magazine | 2012-11-29 00:00:00 UTC ]
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S&S to launch self-publishing service with Author Solutions

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Pottermore Shop launches gifting service

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Indies tell customers: 'We pay our taxes'

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Tablet editions 'reinvigorating' print magazine brands, PPA claims

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[ Media Week | 2012-11-13 00:00:00 UTC ]
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[ Folio Magazine | 2012-11-06 00:00:00 UTC ]
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The Telegraph Brings Web Meter, Mobile Subs to Overseas Readers

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[ Editor & Publisher | 2012-11-02 00:00:00 UTC ]
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Jivox Looks to Make Mobile Campaigns Smoother

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[ Folio Magazine | 2012-10-26 00:00:00 UTC ]
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Cruise sues magazine publisher

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Over 60 Barnes & Noble locations victims of PIN pad tampering, customer data at risk

Book retailer Barnes & Noble this morning revealed that 63 of its stores have been victims of PIN pad tampering, following an internal investigation of "every PIN pad in every store" (just under 700 locations). B&N calls the tampering, "a sophisticated criminal effort to steal credit... Continue reading at Engadget

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