How Facebook's Big Bet On Chatbots Might Remake The UX Of The Web

Enter The 2016 Innovation By Design Awards now through May 5! At F8, Facebook's massive annual developer conference, the big news is bots—specifically bots on Messenger, Facebook's messaging app. Messenger now boasts 900 million users per month, which presents a tantalizing user base for companies eager to get their wares in front of customers. That's where the bots come in. Facebook is turning Messenger into an open platform, and any company can now build a chatbot that users can talk with. If you're an airline, you can build a chatbot to book tickets; if you're OpenTable you can build a chatbot to take reservations. "To me it's about bringing back all the best parts of the interaction between people and businesses," David Marcus, vice president of messaging products at Facebook, says in an interview. "What we're trying to build with bots are rich conversational experiences. That's what we believe will be the future of interactions and services." The chatbots are designed to guide you through a lightweight user flow that doesn't leave you guessing about what to do next. All Roads Lead to Messenger Chatbots seem like a new fad in software design: Microsoft just announced its own suite of bot-building tools; Kik, the messaging platform massively popular among teens, announced one as well. But there are deep reasons why chatbots make sense. The app model has stalled out: People don't use a ton of apps, and they don't download many either. The reason is simple:... Continue reading at 'Fast Company'

[ Fast Company | 2016-04-12 00:00:00 UTC ]
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How Facebook's Big Bet On Chatbots Might Remake The UX Of The Web

Enter The 2016 Innovation By Design Awards now through May 5! At F8, Facebook's massive annual developer conference, the big news is bots—specifically bots on Messenger, Facebook's messaging app. Messenger now boasts 900 million users per month, which presents a tantalizing user base for... Continue reading at Fast Company

[ Fast Company | 2016-04-12 00:00:00 UTC ]
More news stories like this | News stories tagged with: #popular stories


Why Uproxx is betting big on Facebook video (hint: 20 million views in a month)

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[ Digiday | 2015-04-30 00:00:00 UTC ]
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Viral site LittleThings is big on Facebook, but not Facebook video yet

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Metamarkets Raises $6 Million To Help Big Web Publishers Corral Big Data

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Avid Reader Bets Big on Kaliane Bradley's 'The Ministry of Time'

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Condé Nast Bets Big on Home | News & Notes

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Northland Kiwi voice artist for Netflix, Facebook wins big at London awards

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Europe backs new laws that clamp down on Facebook, Google, Big Tech: Wednesday Wake-Up Call

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This Big Facebook Critic Fears Tech’s Business Model

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Glamour's goodbye to print, DDB's big win and Facebook's ad issues: Wednesday Wake-Up Call

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Magazine publishers with video ambitions see YouTube as safer bet than Facebook

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[ Digiday | 2018-05-17 00:00:00 UTC ]
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Actually, Facebook’s big algorithm change hasn’t hurt partisan media

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[ Fast Company | 2018-03-30 00:00:00 UTC ]
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‘We’re losing hope’: Facebook tells publishers big change is coming to News Feed

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[ Digiday | 2018-01-12 00:00:00 UTC ]
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Publishers of Facebook Instant Articles Can Now Compare Them vs. Their Mobile Web Counterparts

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[ AdWeek | 2017-07-20 00:00:00 UTC ]
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BET made a Facebook Messenger bot for its summer festival

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[ Digiday | 2017-06-05 00:00:00 UTC ]
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Facebook Just Lost a Big Battle to Google for Publishers

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In 2011, Facebook's big crisis was about photo tagging. Today, that almost seems cute

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[ Los Angeles Times | 2017-05-08 00:00:00 UTC ]
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Publishers are seeing another big decline in reach on Facebook

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[ Digiday | 2017-04-20 00:00:00 UTC ]
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Bloomberg Live’s New Global Chief Is Betting Big on Events

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